Customer services manager - united kingdom, west bromwich, west midlands
one of the uk's largest independent manufacturers of speciality organic chemicals is seeking an experienced customer services manager. about the role: extensive experience in customer account management is required with good communication skills to interact with our global customers and agents. you will work closely with our sales and marketing team. you will be a champion of improvement efficiencies within the department. monitoring of customer order fulfilment and feedback to customers is an essential part of the role this is a senior position within the company, and you will be part of the senior management team where you will have input into all aspects of the business. be confident and have excellent written and verbal communication skills have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-brexit age have positive negotiation skills be resilient through peaks of pressure and used to working to tight deadlines have extensive similar experience in previous manufacturing companies skills and experience: a level 5 (or higher) qualification in a business-related discipline or equivalent iata and imdg certification 5 years in a customer service management and shipping export role with experience of dangerous goods ideally a working knowledge of sage x3 but this is not essential proficient with microsoft software and the ability to effectively manipulate excel spreadsheets hours of work are 8.45 am - 4.30 pm, a 36.25-hour week. 25 days holiday (plus all uk bank holidays), free life assurance cover and generous paid sick scheme (both after a qualifying period). the company also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan and an employee assistance programme. apply now or for more information email us
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