Sales administrator - united kingdom, kettering, northamptonshire
we are seeking to recruit a sales administrator to join our busy certification team who assess and certify items of personal protective equipment (ppe) to european and uk market requirements.
about the role
as a member of the certification team, you will be working alongside a fantastic team of colleagues who operate from our offices in the uk, ireland and china. initially this role will involve the support of a specialised team responsible for the surveillance testing, production audit and on-going certification of ppe products. this is a newly created position following a period of rapid growth and so there exists the opportunity to help shape the future of our administrative processes and the customer experience.
key responsibilities include:
- respond accurately and professionally to customer enquiries within agreed timeframes.
- coordinate customer projects, maintaining visibility of inbound, ongoing and outbound work.
- provision of routine project progress updates to both customers and the operations manager.
- fulfilment of general administrative duties associated with the creation and booking-in of customer projects and product samples.
- work to acquire a technical understanding of customers products and the range of ppe services.
- develop good working relationships with both colleagues and customers.
- maintain contact with the customer base via telephone, email, on-site meetings and video call.
- maintain accurate data on the company crm system.
- contribute to other sales and marketing activities, as required.
about you:
- a minimum of gcse grades a-c in maths, english and a science (or equivalent qualifications/experience).
- a confident self-starter.
- highly organised and self-motivated.
- inquisitive and a natural problem solver.
- ability to prioritise work and multitask across several initiatives.
- strong interpersonal skills and able to build rapport with both customers and colleagues at all levels.
- excellent written and verbal communication skills
- highly competent in the use of microsoft office products, including ms word and excel.
- desirable is a background in ppe/product certification and/or familiarity with ppe product standards.
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