Customer service administrator - united kingdom, leicester, leicestershire

customer service administrator

our client currently has an opportunity for a customer services administrator to join their team at their head office located in rothley, leicestershire. they are looking for a bright, enthusiastic person to join their friendly team. this is a full-time, permanent position, where continuous development and training will be provided.

who are our client?

for over 55 years, they've built a reputation as a specialist technical distributor of industrial control and factory automation products. their continued success comes from their commitment to product support and customer service. they now employ over 150 people and from their 14 branch locations throughout the uk provide a local service to their customers.

what will you be doing?

as a member of the team, you will be responsible for handling customer enquiries, liaising with suppliers and ensuring that clients receive the highest level of service. by utilising your excellent interpersonal skills, you will develop long term relationships with our clients customers ensuring that their requirements and business needs are interpreted and handled quickly and effectively.

the main duties will include:

accurately processing sales and purchase orders using in house systems
liaising with other branch offices over the telephone
processing receipt of goods and general administration duties
liaising directly with customers to ensure they exceed their expectations
maintaining culture of continuous improvement and excellence in customer service

skills, knowledge and experience

to join our clients team they are looking for a person who has the following:

excellent communication skills with a confident telephone manner
strong organisational, administrative and telephone skill
excellent attention to detail
computer literate able to use word and excel with the ability to learn bespoke software
ability to multi-task and prioritise workload

to the right candidate they are offering a competitive salary, a fascinating and varied job in an expanding, financially secure, medium sized business as well as the chance to work within a happy, friendly company alongside some wonderful and talented people.

benefits

minimum of 23 days annual leave plus bank holidays
training and development platform
friendly and supportive working environment
dress down fridays
access to an employee assistance programme
recruitment referral bonus
free onsite parking
opportunities for career progression
cycle to work scheme

if you feel like you meet the above criteria for the customer service administrator, then please apply now!

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