the "world's largest search engine" is looking for you!!
position description
the lis team utilizes a host of different tools in responding to legal requests for user data. the tooling operations team is the team within lis that works with our various stakeholders to ensure our tools are working smoothly - triaging and reporting tooling issues to our engineering and legal technical program management partners, managing tooling-related rollouts, and understanding and advocating for the team’s tooling needs.
the strategy operations team is the team within global affairs that provides programmatic support for the highest priorities across legal - serving as the command center for lis, multiple counsel teams, product engineering, and compliance to engage, design, and execute large-scale programs. as a program manager (pgm) for the tooling and strategy ops teams, you will work closely with our engineering and legal technical teams to maintain and stabilize tooling within lis and build external reporting. you will be ready to roll up your sleeves to provide support on all tooling related issues whenever they come up.
responsibilities
support internal users when they experience bugs, outages, or anomalies with tooling. build scalable tools that keep stakeholders informed about the status of reported issues.
assist in designing, developing and implementing new and enhanced analytical/forecasting/reporting methods.
support remediation and resolution of any non-compliance issues.
gather and organize feature requests to support the team’s tooling needs.
provide assistance with weekly tooling rollouts. help ensure rollouts are released smoothly to the team.
conduct quality-assurance checks and data analyses prior to publishing the transparency report.
required skills:
triaging and reporting
debugging/troubleshooting
gathering and organizing tooling feature requests
project management
escalations
operations
clear communication
intermediate/advanced experience in google sheets/excel
preferred skills:
technical writing
resource management
stakeholder management
intermediate experience writing sql queries
preferred qualifications:
experience working on technical solutions for an internal legal, content-moderation or risk mitigation function
experience and interest in working on a broad range of legal matters across multiple markets and regions
skill in quickly pivoting to new tasks/responsibilities with limited guidance
skill in interacting professionally with all levels of internal and external stakeholders
experience in planning and delivering projects
experience using analytical tools (e.g., sql) to identify trends and improve processes
this client is requiring that all new hires show proof of covid-19 vaccination. however, accommodation considerations will be reviewed for those that cannot be vaccinated for medical, religious, or other reasons protected by law.
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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United States, Chicago ,Illinois
2022-09-26
2022-10-26
2113274
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