It technician - united states, jamestown (new york)
adecco is currently assisting a client in new york, ny with an opening for an av technician, looking to start immediately!
position summary:
the tier 1 resident technician is part of a team that is responsible for supporting the customer’s video conferencing environment. this includes providing level 1 technical support for video conferencing issues, scheduling video conferences, tracking and resolving incidents, submitting requests for rma’s, tracking assets, providing macd support (including installing and configuring video conferencing equipment), guiding customers in the use of video conferencing equipment and software, and maintaining support and process documentation. this is a customer-facing position, and the successful candidate will have outstanding customer service skills.
job description
provide level 1 technical support to customer end users.
support customer end users with user training for self-scheduling conferences.
assist customers in scheduling and launching video conference calls.
open incident tickets for incidents and maintain the customer incident management and cmdb systems.
provide onsite support for video onsite move, add, change, delete (macd) requests. this includes installing and removing video equipment as requested.
escalate issues to poly and provide updates on problems with standard poly video conferencing products to help resolve customer issues..
provide technical support in the resolution of non-poly related issues including, but not limited to, 3rd party appliances and peripherals.
update and maintain customer video environment-documentation and process documentation.
assist in maintaining asset management for videoconferencing equipment, including adding information to a database and tracking the location of assets.
perform any required testing and recovery from any network breach related to virus attacks or any other fraudulent activities that affect managed video services on poly equipment.
validate end-to-end service functionality upon completion of installation activities.
de-install and dispose of displaced hardware/assets as required, following customer asset disposal policies.
qualifications
associate degree or equivalent experience preferred.
2 years of video conferencing background supporting audio-visual and/or it systems, including experience with poly products and/or 3rd party video conferencing devices.
1 year of working knowledge of h.320, h.323 and sip protocols.
knowledge of zoom and microsoft teams conferencing a plus.
experience with installing and troubleshooting poly video conferencing devices.
experience with trouble ticket and incident management software systems preferred.
experience with troubleshooting and incident diagnosis of computer and/or networking systems preferred.
must be highly organized, detail-oriented, self-motivated and able to work with little supervision.
must have excellent verbal and written communication skills, including ability to train others.
2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills.
understanding of data network fundamentals: tcp/ip, cabling, and lan troubleshooting a plus.
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
--
United States, Jamestown (New York) ,New York
2022-09-30
2022-10-30
2130872
Please report inappropriate ads by sending a message to abuse@expatriatesjobs.com. Please include the Job ID located in the header of each ad
