Visitor centre assistant - visitor centre - united kingdom, faversham, kent

shepherd neame is on the lookout for a visitor centre assistant with bundles of energy and enthusiasm to join our team. this is a varied role in which you will have the opportunity to deliver excellent customer experiences at weddings, parties, concerts and more, in a truly unique venue. if you are friendly, adaptable and have a confident manner; this may be just the job for you.

we are looking for someone who:

spitfire spirit

is confident to suggest new ways of working

remains positive and optimistic when under pressure

is flexible and responsive to change

motivates and engages with those they work with

working together

supports their team to deliver a great customer experience

shows willingness to learn new skills and explore opportunities to develop

shares knowledge and learning with other team members

participates in and supports inclusive working environment

resolves customer queries and complaints quickly and positively, seeks guidance when necessary

pride and passion

acknowledges every customer with a warm welcome and delivers excellent service

creates great customer experiences

demonstrates great product knowledge and recommendations to our customers, presenting food and drink choices perfectly

celebrates our heritage as britain’s oldest brewer

deep integrity

acts with integrity and honesty

provides constructive feedback to the leadership team to enhance the customer experience

behaves with due care and consideration for the health, safety and wellbeing of themselves and others

benefits:

competitive pay rateearly wage withdrawal schemecompany pension planemployee discount scheme at shepherd neame retail pubs & hotelsaccess to a workplace mental health platformfull company induction processflexible working hours this role is part-time, permanent and hours are flexible to support events/ tours.

the exact hours of work will vary from week to week, frequently take place at evenings and weekends so availability at these times and the ability to work on a flexible basis are essential.

please note: evening shifts, at the visitor centre, faversham, sometimes end at midnight or occasionally as late as 1.00 am.

the company:

britain’s oldest brewer shepherd neame has been based in the market town of faversham, kent for over 300 years. an independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout london and the south east, from the historic heart of the city to the kent coastline. we employ around 1,500 team members across our pub estate, and more than 270 at our brewery and head office. perhaps best known for great british classic ales such as spitfire amber, which carries the royal warrant, our diverse portfolio includes five grain lager, the bear island collection and the whitstable bay collection. we also brew international lagers under licence including premium thai lager singha and american best-seller samuel adams boston lager, and are the sole uk distributor for truly hard seltzer.

diversity, equality, and inclusion matter to shepherd neame. if you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. we strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

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