Access operations agent - united states, newark

adecco is currently assisting a local client, recruiting for access operations agent jobs in newark, ca.  these access operations agent jobs are long term opportunities, with starting pay rates of $26.38, plus overtime!  for instant consideration for these access operations agent jobs, apply now!

access operations agent jobs require candidates to:

responds to a high-volume of incoming and outgoing telephone calls and faxed referral

coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.

facilitates communication between the patient and the physician or clinic

delivers expert knowledge regarding clinic-specific processes

accurately documents and routes calls to the proper department

identifies urgent customer needs or operational issues, and escalates appropriately

works with care teams, patients, and outside facilities to obtain necessary information required for care.

communicates with the care team and support staff on various patient issues.

obtains and updates insurance information.

meets all regulatory and compliance standards

delivers high-level of customer service

follows documented protocols and guidelines

meets and exceeds departmental quality assurance standards

uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding client services

uses functionality of the telephone system as required

other departmental duties as assigned

 

 

candidates must meet the following requirements to be considered for access operations agent jobs:

high school diploma or equivalent

one (1) year of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment

knowledge of medical terminology

demonstrated knowledge of proper english grammar in speaking and writing

the starting pay rate for access operations agent jobs is $26.38, plus overtime as needed.

click on apply now for instant consideration for these access operations agent jobs in newark, ca!

 

 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

Apply to this job now Report abuse

More jobs