Field support representative - united states, san francisco
field support representatives
adecco and cruise are partnering together to help you jumpstart your next career adventure!
title: field support representative
location: san francisco, ca
work hours: multiple shifts available; day/mid/night
length of assignment: 6+ month contract
we are partnering with cruise for field support representative roles. if you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, this is the role for you!
what you’ll be doing:
- operating a vehicle manually (non-autonomous) primarily in pairs of two, alternating driver and passenger roles. you and a partner will respond to situations in the field in which avs are unable to continue autonomous operations
- in partnership with remote stakeholders, you will triage, recover, and/or retrieve avs, but not limited to placing the av back into service or returning it to base, and/or customer interaction when necessary, liaising with other parties onsite (including customers, first responders, law enforcement, and tow truck operators)
- documenting the scene and gathering reportable information
- working with the customer support and vehicle service teams to delight passengers and return vehicles to service following on-road events
- leading the launch and land functions of deploying and returning autonomous vehicles during driverless operations for egress and ingress, including operational safety checks
- operating an autonomous vehicle in both autonomous and manual modes, with and without occupants, and assisting in cleaning, charging, and other functions to support fleet operations
- participate in the ongoing training and mentoring of new field support representatives
- perform ad hoc projects as needed, including those in support of av testing, delivery and other community support and/or pilots
what you must have:
- prioritize safety and maintain a safety-first mindset, while following all safe work practices and policies
- comfortable working in a fast-paced environment, including interacting with the public
- satisfy the legal requirements to become an av test operator (13 ccr § 227.34), including being licensed to drive a motor vehicle in the u.s. for the three years immediately preceding your application, currently holding an active california basic class c driver's license or license encompassing class c vehicles, and no more than one point on driving record
- successfully complete a background check, drug screen and dmv motor vehicle record check
- drive and/or ride in vehicle alternating roles for up to eight hours/day
- ability to remain alert and extremely focused for uninterrupted blocks of time
- accurately type and read on a laptop in a moving vehicle
- ability to give and receive clear, prompt, and understandable verbal and written communications
- high attention to detail
- safely operate in accordance with cruise safety protocols and applicable law. this includes, but is not limited to: having a sufficient range of motion to frequently turn a steering wheel, operate the accelerator and brake, check blind spots and evaluate the environment, and maintaining appropriate air bag clearance
- regularly perform physical work including, but not limited to, stooping, lifting, and moving up to 30 pounds, and walking up and down flights of stairs
the above physical demands describe the general nature of work being performed of the role, and are not intended to be an exhaustive list.
bonus points!
- one year of customer service experience strongly preferred
- three months of avto (post-ojt) experience preferred
- operational experience with a large, 24/7 business
- mobility or transportation experience, particularly with a large fleet
- entrepreneurial experience/ownership mentality or other innovation history
- enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety
if you are interested in the above field support representative role please apply now!
this client is requiring that all new hires show proof of covid-19 vaccination. however, accommodation considerations will be reviewed for those that cannot be vaccinated for medical, religious, or other reasons protected by law.
equal opportunity employer/veterans/disabled
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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