Field service engineer durham - united states, durham
job details
job title: field service engineer durham, nc
receives service calls from customer. determines customer need or problem and responds accordingly.
• may provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair company’s products at customer site.
• performs preventative maintenance on company products.
• establishes and manages a local maintenance service structure.
• inspects and evaluates customer usage of company products.
• provides training to customers in usage and maintenance of company products.
• provides application support on company products to customer.
• provides liaison between customer and applications programmer for customer requests involving change in applications.
• researches market needs and customer applications of company products.
• submits application report to management in a timely manner.
• supports sales activities and establishes and maintains good relationship with customers.
• participates in sales meetings as required.
• provides training to other company field service engineers as needed.
• submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
• receives follow-up and additional training on company products in japan.
• responsible for maintaining company parts and tools.
• minimizes downtimes of lasertec systems.
• effectively communicates with japan headquarters’ engineers regarding the product applications, technical issues, etc.
other & miscellaneous
• seeks constant improvement, more efficient and less expensive ways and means in work processes.
• performs other duties and projects as assigned by company management.
• maintains high ethical standards in the work place.
• reports all irregular issues and problems to management for solution.
• maintains good communication with supervisors, other staff members, customers and others.
• complies with all company policies and procedures.
• responsible for maintaining a clean and safe working area including any work conducted at customer sites.
job requirements: skills, qualifications, working conditions minimal required essential job skills
technical product knowledge, customer service, accuracy, analysis, communication: speaking, reading and writing english, and able to use language diplomatically and persuasively with coworkers and customers; initiative/follow-through, judgment, cooperation, time management, decision-making, dependability/reliability, diplomacy, ethics, listening & understanding, problem-solving.
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
Apply to this job now Report abuse