Field support representative - united states, san francisco

Job description

field support representative

we're cruise, a self-driving service designed for the cities we love.

we are building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. we believe self-driving cars will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

at cruise, you’ll have the opportunity to define new ways of working and learn from world-class leaders in their field. this is a place for dreamers and doers to succeed.

if you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us. 

what you’ll be doing:

operating a vehicle manually (non-autonomous) primarily in pairs of two, alternating driver and passenger roles. you and a partner will respond to situations in the field in which avs are unable to continue autonomous operations

in partnership with remote stakeholders, you will triage, recover, and/or retrieve avs, but not limited to placing the av back into service or returning it to base, and/or customer interaction when necessary, liaising with other parties onsite (including customers, first responders, law enforcement, and tow truck operators)

documenting the scene and gathering reportable information

working with the customer support and vehicle service teams to delight passengers and return vehicles to service following on-road events

leading the launch and land functions of deploying and returning autonomous vehicles during driverless operations for egress and ingress, including operational safety checks

operating an autonomous vehicle in both autonomous and manual modes, with and without occupants, and assisting in cleaning, charging, and other functions to support fleet operations

participate in the ongoing training and mentoring of new field support representatives

perform ad hoc projects as needed, including those in support of av testing, delivery and other community support and/or pilots

what you must have:

prioritize safety and maintain a safety-first mindset, while following all safe work practices and policies

comfortable working in a fast-paced environment, including interacting with the public

satisfy the legal requirements to become an av test operator (13 ccr § 227.34), including being licensed to drive a motor vehicle in the u.s. for the three years immediately preceding your application, currently holding an active california basic class c driver's license or license encompassing class c vehicles, and no more than one point on driving record

successfully complete a background check, drug screen and dmv motor vehicle record check

drive and/or ride in vehicle alternating roles for up to eight hours/day

ability to remain alert and extremely focused for uninterrupted blocks of time

accurately type and read on a laptop in a moving vehicle

ability to give and receive clear, prompt, and understandable verbal and written communications 

high attention to detail

safely operate in accordance with cruise safety protocols and applicable law. this includes, but is not limited to: having a sufficient range of motion to frequently turn a steering wheel, operate the accelerator and brake, check blind spots and evaluate the environment, and maintaining appropriate air bag clearance

regularly perform physical work including, but not limited to, stooping, lifting, and moving up to 30 pounds, and walking up and down flights of stairs

the above physical demands describe the general nature of work being performed of the role, and are not intended to be an exhaustive list.

 

bonus points:

one year of customer service experience strongly preferred

three months of avto (post-ojt) experience preferred

operational experience with a large, 24/7 business

mobility or transportation experience, particularly with a large fleet

entrepreneurial experience/ownership mentality or other innovation history

enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety

work schedule:

40 hours/week, eight-hour shifts, and two consecutive days off (subject to operational needs)

you will be required to work nights and/or weekends

this position is full-time employment with our contingent workforce supplier.

this client is requiring that all new hires show proof of covid-19 vaccination. however, accommodation considerations will be reviewed for those that cannot be vaccinated for medical, religious, or other reasons protected by law.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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