Ecommerce operations manager - united kingdom, woking, surrey

this is an opportunity to take on an integral role within a successful ecommerce healthcare company focused on sleep and respiratory health. the company has experienced significant, consistent growth in recent years and receives outstanding reviews from customers.

the company is looking for an ecommerce operations manager to help continue its positive development, maintaining and improving standards across all aspects of the business.

the ecommerce operations manager will oversee:

- customer services

- procurement and logistics

- marketing

- website maintenance and development

this is a new role, taking on many of the responsibilities of the general manager who you will work with and report to.

your ultimate responsibility is to ensure the day-to-day operations of the business run smoothly. you will provide first-line support for issues, be proactive in resolving challenges, identify opportunities for the company to grow and develop, and provide positive, inspiring and supportive leadership for the small team.

the working environment is friendly and supportive, with a real team ethic across the business. each employee knows their responsibilities and objectives and all work together to ensure they are met. the operations manager will be a key part in maintaining and nurturing that environment to allow each team member to perform to the best of their abilities.

the company sets incredibly high standards for customer services. at the time of writing, their trustpilot score is 4.8 / 5. this can only be achieved when all aspects of the company are run effectively - by ensuring the website functions well, logistics allows for orders to be dispatched promptly, and customer service provide excellent levels of care. the operations manager role is therefore vital in overseeing all aspects of the day-to-day running to ensure the customer experience remains first class as the company continues its growth.

essential skills:

- excellent written and verbal communication skills

- self-motivated, team player with outstanding people management

- experience of managing a business, or at least a significant team

- an expert in ecommerce (experience of woocommerce particularly useful)

- experience in digital marketing (particularly google ads) is helpful

- attention to detail

- can-do, positive attitude

- strong all-round computer literacy

company benefits include a simplyhealth cash plan, exclusive discounts with numerous retailers and services, and a company pension.

your regular place of work will be in the company's head office in woking with an element of hybrid working. full training, a company laptop and other required equipment will be provided.

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