Customer care representative - united states, lancaster (pennsylvania)

adecco is currently assisting a local client in their search to fill a customer care representative position. 

 

type: 40hrs/wk.  contract

start date:  late october

location:  monroeville, pa

length: long term temp, possibility of going permanent.

pay rate: 17.50

shift information:

 

there are 3 shift options:

10 a.m. to 6:30 p.m.

1:30 p.m. to 10 p.m.

split shift: 8 a.m. to 12 p.m. then 3 p.m. to 7 p.m.

 

 

this position will be onsite and in person

 

 

 

responsibilities for the customer care representative role include, but are not limited to:   

 

assist customers with their pharmacy benefit plans.

you will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.

through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.

 

 

qualifications for this customer care representative role:

 

 

1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)

computer proficiency in windows-based applications

ability to problem solve in a positive, productive manner

comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life

reliability and compliance with scheduling standards

ability to exhibit patience and empathy and express assurance and confidence

strong customer service skills, including courteous telephone etiquette and professionalism

strong oral, interpersonal and communication skills

 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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