Customer care representative - united states, knoxville

adecco is currently assisting a local client in their search to fill a customer service representative position. 

 

type: 40hrs/wk.  contract

start date:  within the next two to three weeks

location:  knoxville, tn. 

pay: $17.50/hr.

length: 6+ months (possible temp to hire)

shift: training hours will be 8 am - 4:30 pm

 

responsibilities for the customer service representative role include, but are not limited to:   

assisting members with their pharmacy benefit plans

take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options

this is an onsite position

 

qualifications for this customer service representative role:

1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)

computer proficiency in windows-based applications

ability to problem solve in a positive, productive manner

comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life

reliability and compliance with scheduling standards

ability to exhibit patience and empathy and express assurance and confidence

strong customer service skills, including courteous telephone etiquette and professionalism

strong oral, interpersonal and communication skills

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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