Implementation manager - united kingdom, marlow, buckinghamshire

we have a fantastic opportunity for an implementation manager to join our team based in marlow.

lead implementation of projects, you'll be working collaboratively with project stakeholders to design and deliver the implementation of projects into the business.

the role will also include working on continuous improvement initiatives, so you must be committed to finding improvements and has a passion for managing and delivering change.

this implementation manager role will require you to deliver an effective and efficient service to key stakeholders within sortation, fulfilment, commercial, customer service, transport, and finance teams.

the implementation manager will be required to make data quality improvements by working with key stakeholders to ensure the data is accurate and delivered within certain deadlines.

implementation

reporting directly to national development support manager, supporting with day-to-day dutiesanalyse existing data sources to understand the information and ensure data qualityoperate effectively in a flexible and demanding environment and proactively engage with all stakeholderswork in collaboration with project lead to achieve seamless implementation across all stakeholdersprovide accurate reporting and communication. this will require verbal and written updates and presentations as required.ensure all documents such as end user testing, implementation plan, process flows, work instructions, and sops are completed, updated, and sharedensure that all risks and issues identified are documented, managed, and reported effectivelytake ownership of challenges and be willing to share responsibility for completing taskstake an active part in key projects by supporting the stakeholders in the process design journey, ensuring any actions are completed and communicated in a timely mannerensure full communication is carried out effectively across the implementation journey (plan, pre-go live, training, support, go-live, and close down)implementation of new products, functionality, and enhancements in line with business, down stream access, packet/parcel, tracked, international and fulfilment requirementswork with health & safety and the operation to develop process flows, work instructions, and sopscontinuous improvement

improvement of service quality by identifying and agreeing operational process/productivity improvements with depot managementconfident in managing a range of stakeholders, creating well-functioning project teamscontinuous improvement work on process design to improve efficiencies. develop, design, test and implement new processessupport nds line manager with the company continuous improvement programidentify continuous improvement opportunities to brand standards through better utilisation of current systemsyou are not afraid to speak up and can concisely and accurately communicate complex situations and guide stakeholders to make decisionsyou enjoy problem-solving and are tenacious in pursuing solutionsyou have a willingness to learn and are open to feedback and continuous improvementproduct support

establish full knowledge of all whistl operational processes in order to support customer service and sales account management queriesestablish full knowledge of output files to support the business with data queriesensure all queries are communicated professionally and where required, reports are designed and updated in a timely mannerproduce and maintain weekly detailed report of network revenue assurance spend by collating data from many various sources and systemsthe role will provide data collation, interpretation, and recommendations for various reports which are required on a daily, weekly, and monthly basis measuring performance against targeted kpi's and sla'sdesign and develop ad hoc reports via business objects and manipulate data within excel spreadsheetswe welcome applications for this implementation manager role from candidates with experience in the following areas: analyst, finance, data, revenue, invoicing, quality, excel, it, a level, level 3, it literate, microsoft dynamics navision, reconciliation, purchase orders, data analysis, trend analysis, communication, stakeholder management, reporting, ms office, data analysis.

essential skills

pc literate, knowledge in microsoft office (word, excel, powerpoint, teams, sharepoint)good standard of english and mathsexperience of working in an operational environmentexperience of being part of cross-functional project teamsexperience of implementing a wide range of projectsdesirable skills

experience of working within the postal/mail industry and/or with postal sort technologyexperience in working with the fulfilment industryexperience in aspects of sort operationabout company

whistl are a delivery management company providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the uk and internationally. distributing more than 4 billion items annually, we are market leaders in downstream access mail (dsa) services handling over 50% of bulk business mail in the uk.

whistl is a disability confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

due to the nature of our business, this role may be subject to a basic dbs check.

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