Administrator - united kingdom, salisbury, wiltshire

job title: administrator location: salisbury salary: gbp19,047 pro rata contract type: permanent hours: part time 24 hours, wednesday - friday about us optima health are a uk market leader in the provision of occupational healthcare and wellbeing services. our aim is to improve the health and wellbeing of the uk workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. we deliver comprehensive services, including absence management, fitness for task assessments, health surveillance, vocational rehabilitation, and wellness programmes, as well as a full range of diagnostics and treatments we are a forward-thinking, rapidly growing organisation who are keen to invest in people and support them to ensure their long-term career progression. we are a company who are going places and we want you to come with us! role summary provide high quality administration support within clinical environment in line with contractual kpis. main duties and responsibilities deal with all clients calls in a professional and sensitive manner dealing with practitioner queries, setting up diaries and liaising with area managers follow guidelines to ensure all calls are answered in a concise and confidential manner ensure all information taken from calls is accurately logged on the system and, where necessary, warm transferred or referred on appropriately for action. ensure all information is handled in a confidential and sensitive manner. deal with varied administration duties key to the role. make outbound calls to employee and line managers to book and arrange appointments carry out a wide range of administrative duties (inbound call handling, outbound scheduling, case managing non core/bespoke requests and any other administration tasks) as and when required, including changing tasks at short notice in order to meet immediate business priorities if required to do so, carry out a specialist functional role for which more in depth knowledge will be required (for example workflow monitoring, resourcing, equipment, subject access) lead by example and be an inspirational role model for the optima health values one team, take responsibility, deliver on our promises, professionalism and excellence, continually learn and develop experience, skills and knowledge required for the role you will be required to undergo and successfully gain a bpss security clearance check in order to undertake this position. previous demonstrable experience in an administrative or customer service position, preferably in an office environment, i.e. can demonstrate a consistent track record of delivering customer service to a high standard able to demonstrate a clear attention to detail: able to gather relevant information from customers, update customer information correctly and presenting information clearly and accurately. able to undertake administrative tasks in a clear and logical structure. writing / typing information in a clear understandable level of english and ensuring relevant information is documented in a consistent manner. excellent listening skills, able to maintain a calm and professional and empathetic manner in difficult circumstances. excellent written and verbal communication skills, fluent english language skills: able to communicate with stakeholders on day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner ability to work within a target orientated environment excellent customer service skills particularly telephone skills good interpersonal skills able to establish and build good working relationships excellent organisational, analytical and problem solving skills, e.g. able to demonstrate previous establishing a clear structure to your work to maximise the best use of your time and be able to make logical and solid decisions independently it literacy: able to confidently use ms word, excel and outlook to a basic standard e.g. able to create letters from scratch, use spread sheets to capture and store data in a clear and logical manner from scratch. able to read and send emails / attachments etc. ability to work well within a team environment able to demonstrate prioritisation skills when multi-tasking. - dealing with administration duties while monitoring calls ability to produce creative and innovative ideas working knowledge of microsoft office (excel, word and access) what can we offer you? excellent training and development opportunities 25 days annual leave + bank holidays employee discounts with big brands through perkbox eye care test vouchers flu vaccination buy and sell holiday scheme fantastic pension scheme life assurance optima health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. all applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation

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