Senior executive.operations.aster medical centre, al nahda sharjah - الإمارات, sharjah

Job description customer service help in registration form and insurance form completion process assist patients to complete all necessary forms and documentation including medical insurance ask about problem of the patient and refer to the concerned clinician (in consultation with the nurses if required) send patient to concerned counter. assist patient if required in reaching to the counter organizing and maintaining patient records, consent forms, payment forms, etc. ensure patients are informed if a clinician is running late or called out ensure hygiene standards are maintained organize and maintain forms and office stationery required for front desk activities ensure all standard protocols set by organization are maintained respect and maintain the privacy and dignity of patients, assure client confidentiality at all times answer all incoming calls and route them to the appropriate department/employee, answer customers queries, and provide information on procedures, packages, specialties, timings of the consultant etc. enhances patient care delivery system by implementing admissions function interface with the nursing and professional employee implementing admissions functions with the emergency room, maternity, out-patient clinic registration, outpatient surgery, and other special care units, maintaining bed reservations, financial reimbursement, and other systems appointment handling and scheduling book appointments over phone as well as through walk ins schedule /reschedule / cancel and confirms appointments (clinicians consultation, radiology appointments etc.) schedule appointment requested through websites and sms schedule patient's hospital admissions, file and complete insurance check list, disclaimers, admission form and insurance forms, medical records, approvals etc. determine the financial status of patients and their eligibility for health services cross verify all appointment files taken out by support employees with appointment list attached (insurance forms will be inserted) confirm all appointments for the following day over telephone on a daily basis insurance check with insurance coordinator for cases requiring approvals coordinate with symphony for insurance related matters check with insurance coordinator the status of the insurance card produced by the patient check with the insurance coordinator about the packages covered records and data management administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail maintain medical records and report when required make spreadsheets, manage data and create documents on computers using desktop publishing programs cross verify and file all lab reports in the absence of the mrd enter all lab reports file numbers clinician wise quality adherence to adhere to the safety norms of hospital, follow both patient, and employees safety rules to participate and contribute to departmental quality initiatives to be aware of departments performance and objective to perform any job / task as and when assigned by the supervisor job interactions works closely with internal stakeholders such as the admissions department, nursing department, security and ambulance department in matters related to reporting and facilitating processes works closely with external stakeholders such as patients and their families for answering queries and addressing feedback advanced qualification / certification / specialist training masters in management/ hospital management

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