Customer service coordinator - united kingdom, dunfermline, fife

with locations throughout scotland, cr smith is scotland's leading home improvement company. we have a highly recognisable and established brand that is synonymous with quality. due to continuous sales growth and an ongoing commitment towards our unique customer service philosophy, we have a new opportunity for a customer service coordinator within our customer service department operating from our head office in dunfermline.

you will be responsible for the day to day management of service in a designated area:

managing all daily service enquiries, including taking some incoming calls

liaising with all relevant stakeholders to ensure a timely response to any issues arising, this is mainly customers, suppliers, tradesmen, senior managers etc

extensive management of logistics and planning to optimise efficiency

working with the operations management team on the development and implementation of new systems to improve efficiency and service standards

supporting the operations management team on the delivery of key targets

we are looking for a proactive and resilient customer service co-ordinator specialist who has great interpersonal, communication and relationship skills. you will need to be an assertive, confident and positive person with excellent planning and customer service skills. someone who has previous customer service co-ordination experience could be well suited to this type of role. ideally educated to degree level (preferred but not essential), candidates without formal qualifications who have relevant work experience will also be considered.

this role provides an excellent opportunity for career development and rapid progression within the company. in return they can offer a salary of circa gbp24,000 - gbp26,000 depending on experience. this career opportunity would be well suited to an individual looking to take the next step in their career and join one of scotland's household manufacturing names.

job types: full-time, permanent

salary: gbp24,000.00-gbp26,000.00 per year

benefits:

company pension

on-site parking

private medical insurance

schedule:

day shift

monday to friday

ability to commute/relocate:

dunfermline, ky12 0rn: reliably commute or plan to relocate before starting work (required)

experience:

project planning: 5 years (preferred)

customer service: 5 years (preferred)

language:

english (required)

licence/certification:

driving licence (preferred) (preferred)

reference id: rm22

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