Customer service apprentice 2023 - united kingdom, watford, hertfordshire

variety and challenge. growth and opportunity.

in the retail business, we move fast. we're always adapting, evolving and innovating. and the fast pace brings variety and challenge, along with continued growth and opportunity.

explore career opportunities at tjx, a fortune 100 company and the world's leading off-price retailer of clothing and homeware worldwide. our retail chains include tk maxx in the united kingdom, ireland, germany, poland, austria and the netherlands, as well as homesense and in the united kingdom; tk maxx in australia; tj maxx, marshalls, homegoods, sierra trading post and homesense, as well as and in the united states; and winners, homesense and marshalls in canada. in 2016, tjx had over $35 billion in sales, more than 3,800 shops and 235,000 associates. as a retailer committed to growth, success is always in style at tjx!

we are a dynamic and diverse organisation, and we love growing and developing talent therefore if you join us for our apprenticeship programme, we'll be doing that for you from the moment you step through the door.

discovery is at the centre of everything we do. wherever you find us around the world, if you can think of a product, you can probably find it in our stores. we are part of the tjx family which includes tk maxx, and homesense in europe and the uk and across the rest of the world you will find us as tj maxx, marshalls, homegoods, sierra and winners. with variety comes plenty of surprises-our environment is ever-changing, and that's just how we like it. every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself.

are you ready to discover different?

what you'll discover

inclusive culture and career growth opportunities

global organisation which collaborates across u.s., canada, europe and australia, click here to learn more

challenging, collaborative, and team-based environment

what you'll do

a front-line role with direct customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents tjx europe. customer service is the heart of our business which aims to provide an exceptional service that leaves the customer feeling valued.

as an associate working as part of the customer service team, you'll acquire a holistic view of our business, seeing firsthand the outcome of our business decisions. you will also meet and partner with people from other business functions, to build your awareness of how we operate, and discover how a career in customer service can add value to what we do, at every opportunity.

whilst doing a real job within the customer service team you will also be studying towards your customer service apprenticeship qualification. you will receive expert knowledge and training both on the job and with a top-quality external training provider either face to face in a classroom setting or online. you will be surrounded by support from your peers, manager and mentor. the qualification should take approximately 18 months to complete and will be fully funded by us. at the end of your study you will receive your customer service specialist level 3 qualification and have a promising career ahead of you.

"the main purpose of a customer service specialist is to be a 'professional' for direct customer support within all sectors and organisation types. you are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. you are often an escalation point for complicated or ongoing customer problems. as an expert in your organisation's products and/or services, you share knowledge with your wider team and colleagues. you gather and analyse data and customer information that influences change and improvements in service. utilising both organisational and generic it systems to carry out your role with an awareness of other digital technologies. this could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point."

what you'll need

educated to at least gcse (or equivalent) standard in math and english

experience of front-line customer service in a query-based environment

an understanding of what makes great customer service and a desire to deliver it

patience and the ability to empathise and build rapport with customers

tenacity and willingness to own a problem through to resolution

attention to detail and administration skills, for note taking and keeping track of multiple tasks at once

good communication skills, with excellent written and spoken english and good listening skills

it literate with good keyboard and internet skills

happy to work in a rota system, and be able to work weekends and/ or evenings

if you're looking for an unforgettable journey. the chance of something huge. something global. a customer service apprenticeship with tjx europe is where it can all begin. join us and discover different at tjx, click here to learn more.

come and discover different at tjx. from opportunity and teamwork to growth, we think you'll find that it's so much more than a job. when you're a part of our global tjx family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. best of all? they have a lot of fun doing it.

we care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. it's our way of empowering you to make your career here.

apply now to be part of our feb 2023 intake.

we consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

as proud as we are of our past success, it's our future that excites us most. we strive to provide opportunities for growth, recognition and a competitive salary and benefits package. share our determination to think bolder and bigger, and be part of our future.

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