Customer service executive - march - united kingdom, march, cambridgeshire

customer service executive - march taskmaster are currently looking to recruit an customer service executive to join the expanding team of our well established client based within march. the customer service executive will contribute to the sites sales development through the delivery of competent and efficient customer service to existing and potential customers. to actively participate in the contribution of the customer service department to achieve business target and key performance criteria. suitable candidates for the customer service executive will be required: work closely with the internal & external sales team to maintain a high level of customer service. act as point of contact for designated existing customers and potential customers. provide a positive impression of yourself and the organisation to the customer. provide excellent communication channels both internally and externally. raise new specifications in line with customer requirements ready for commercial department and request samples when required. raise new specifications and process new artworks & tooling for new and amended specifications. obtain purchase orders and invoice the customer for all new tooling. to process sales orders, amendments and cancellations in a timely and efficient manner whilst keeping customers fully informed. checking orders in line with internal procedures. to monitor customer forecasts to place stock orders, regularly review stock levels in line with customer agreements and business kpi s. process purchase orders for items that are bought from other sites within the group/sub-contractors. liaise with internal departments and the customer to ensure where possible customer delivery dates are met. liaise with customers to collect pallets and top boards where applicable. maintain filing systems and ensure work station and surrounding areas are kept tidy. to provide effective holiday and absence cover for administration based tasks, including communicating with the customer and placing orders. provide cover in lunchtime breaks to ensure customer service is maintained, this may include reception on occasions. to carry out other duties requested by the department manager as and when required. candidate specification: a confident articulate individual who will be able to offer high levels of personal drive and focus. appropriately educated. excellent customer relationship building skills with the ability to communicate professionally (in writing and on the phone). good attention to detail and be required to demonstrate initiative. flexible thinking and self-motivation. possess excellent it skills. ability to work under pressure to achieve tight deadlines. ability to work effectively within an established team. passionate, hard worker and well organised professional with power to prioritise and multitask. this is a permanent role with a starting salary gbp20,000 then rising to gbp22,000 after a 6 months probation period. taskmaster resources ltd is acting as an employment agency in relation to this vacancy

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