Benefits and debt advisor portsmouth - united kingdom, portsmouth, hampshire

advice portsmouth - benefits and debt advisor

location: portsmouth

salary: gbp24,969 pro rata- 24 hours per week

contract type: temporary (12 months)

you is a registered charity that has been providing care, support and advice for over 30 years to vulnerable people, working across hampshire, dorset, west sussex and the isle of wight to give them the tools and resources they need to live independent, secure and valued lives.

essential requirements

the ideal benefits and debt advisor (internally known as '_frontline advisor') _ will have:

_knowledge and understanding of relevant and up to date legislation in at least one area of the following - debt, welfare benefits, housing and employment._

_an understanding of what causes people to need advice services and of the impact of poverty and exclusion on individuals and communities._

_an excellent knowledge of other social welfare providers/resources in the local community._

_an understanding of the key issues facing the people of portsmouth_

the role

_the benefits and debt advisor provides advice and support to help the people of portsmouth and those portsmouth city council residents who live in leigh park and wecock farm to solve their problems. advice is provided across all social welfare matters and the advisor is a specialist in at least one area of debt, welfare benefits, housing or employment. the advisor actively builds a trusting relationship with clients and understands and delivers the help they need to enable them to lead and secure and independent lives. _

about you

_you have a background in providing general or specialist advice_

_you will have experience of working in an enabling way to support clients to build their independence and self-reliance._

_you are able to demonstrate evidence of excellence in your previous experience_

_you will have excellent active listening skills_

_you will have excellent communication skills, both verbally and in writing_

_you will have excellent team working skills_

_you are able to work under pressure and meet deadlines._

_you are able to deal with clients tactfully and sensitively_

_you recognise and value people's strengths and seeks to work with and build on their capabilities._

_able to work flexibly to meet the needs of the clients which includes evenings, weekends when required and in various locations across portsmouth_

you has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.

our benefits

if you choose to begin a career with our organisation, you are guaranteed:

competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.

enhanced annual leave entitlements, with the opportunity to buy and sell holiday.

matched pension scheme contributions, plus death in service benefit and salary sacrifice options.

enhanced sick pay allowances and paid compassionate and emergency dependent leave.

excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes.

real opportunities to develop in your profession.

free health and wellbeing advice via a 24/7, confidential employee assistance programme.

everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!

access to discounts across lots of your favourite stores and online shopping sites, as well as discounted bus travel on the first bus network.

a company that is committed to its employees, valuing their knowledge, creativity and flexibility.

the chance to work with amazing people.

if this sounds like your ideal role we're keen to hear from you as soon as possible, so don't delay, apply today!

job types: part-time, temporary contract

contract length: 12 months

part-time hours: 24 per week

salary: gbp14,981.00 per year

schedule:

monday to friday

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