Field quality engineer/warranty engineer - united states, jacksonville (north carolina)

adecco search is recruiting on behalf of its client for the role of warranty engineer (field quality engineer). you will coordinate with field quality team to complete the warranty process in order to improve customer satisfaction by ensuring timely and effective response on product anomaly identification, resolution, and warranty cost reduction.

you will:

define the methods and procedures for effective warranty part analysis.

responsible for the development, implementation, and maintenance of the warranty management process as aligned with organization's and customer requirements.

responsible for collection and analysis of customer warranty data and key performance indicators (kpi’s). define and maintain warranty database.

coordinate with customer to retrieve parts that failed in the field either from customer warranty centers or directly from customer sites.

lead the parts return investigation with support from cross functional team to establish root cause and liability. 

assist engineering in reliability risk predictions based on warranty data analysis.

provide timely reporting of the part return investigation results to the customer and conclude liability. retain appropriate documented information and warranty parts as evidence of analysis.

engage in regular customer meetings to develop working relationship. review current warranty performance and agree/modify liability rates based on warranty parts analysis.

track warranty costs and collaborate with finance team to identify ‘ordinary costs’ and ‘extraordinary costs’. review warranty economic impact and make appropriate provisions.

develop warranty improvement roadmaps to meet customer and business objectives. utilize and modify roadmaps when appropriate.

undertake training when identified to improve business capability and allow for changes in technology and quality requirements. continuously improve field quality sub function.

you have

university degree in technical field or equivalent

customer communication skills (written and verbal)

formal problem solving skills (5whys, 8d, fishbone, pps, etc)

experience with core quality tools, including spc, ppap, dfmea and pfmea

even better if you have: 

experience working in a quality function

operation and development of warranty management systems

experience working with product warranties and analyzing warranty data

knowledge of customer standards and requirements

interpretation of drawings and technical specifications (including gd&t)

experience/training with iso/ts 16949 systems

understanding of company products and processes 

experience conducting rcfas (root cause failure analyses) on products

experiment analysis such as msa

lean principles, continuous improvement, or six sigma training

about you:

self-aware and aware of others. recognizes what people need and responds flexibly.

is positive and proactive; self-motivated and able to motivate others.

values continuous learning and growth; learns from mistakes and identifies opportunities.

takes ownership of actions, performance, and ways of working. has personal credibility and impact.

does the right thing and is constantly looks for better ways to do things. challenges assumptions and looks for evidence.

develops personal objectives that align to company goals. has clear purpose and ci plan linked to vision.

develops performance and provides feedback; mentors and influences others.

supports team through changes, ensuring two way communications.

constantly develops own performance, focusing on speed, efficiency, and effective execution. focused on continuous improvement and problem solving.

commits to building relationships with customers and colleagues. works effectively with diverse teams. measures success through the eyes of the customer.

able for 10% local travel

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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