Scottish widows - bereaved customer advisor (hybrid working) - united kingdom, midlothian

end date

friday 14 october 2022

salary range

gbp19,350 - gbp21,500

agile working options

other agile working arrangements / open to discussion

job description summary

see below

job description

at scottish widows we provide critical services to millions of lloyds banking group's life, pensions, investments and general insurance customers.

we support their needs (whatever they are) driven by a clear purpose to help britain recover, then prosper. we're looking to grow our 500+ strong protection, health claims, bereaved and operations support team who provide dedicated support to members and financial advisers.

we're undergoing a significant period of transformation and it's an exciting time to join us!

what will you get?

various share schemes (including free shares)

bonus opportunity of c5%

a generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.

further discounts available on the weekly food shop, travel and electronics/mobile through our perksatwork scheme.

there's also a flex cash pot of 4% salary, which you can take as cash or spend on options such as:

buying extra or selling holidays to suit from your 30 days leave (including bank holidays) - ideal for half terms or that mini break

extending your private medical cover to family members

a flex card providing up to 15% discount with over 70 well known retailers

tax/ni efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability

about the role...

this vacancy is in our bereaved team. this will primarily entail dealing with customer queries by telephone or completing a number of admin duties. you will be providing information on our life, pensions or investment products and services, acting promptly on all customer instructions and ensuring that records are fully up to date and accurate.

experience is key.

this role can involve complex enquiries. you'll need experience of speaking to customers, compassion and a desire to do the right thing for them. we put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking ownership and providing first touch resolution whenever possible.

delivering outstanding customer service is at the centre of our success and 350-year history...and you could play a significant part in this.

if you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities, then there's a role here for you.

you'll want to put customers first - taking ownership of their queries, building rapport quickly and providing the highest level of customer experience

you'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.

you'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journey and experiences

it's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.

someone who enjoys collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued. someone prepared to work hard with a passion for delivering excellent customer service.

from day 1 we'll provide all the support needed and many of our colleagues also go on to gain an industry qualification.

you'll get a good work/life balance!

training is initially full time for c8 weeks in our modern edinburgh city centre office, leading to a hybrid role split between home (c60%) and the office (c40%).

our hours are 7 hours/day, monday to friday between 8am-6pm on a shift pattern.

as a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, lgbtq+ and families.

just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...

so, if our opportunity appeals to you then get in touch and apply today, we'd love to hear from you.

at lloyds banking group, we're driven by a clear purpose; to help britain prosper. across the group, our colleagues are focused on making a difference to customers, businesses and communities. with us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our group means you'll have many opportunities to learn, grow and develop. we're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

at lloyds banking group, we're driven by a clear purpose; to help britain prosper. across the group, our colleagues are focused on making a difference to customers, businesses and communities. with us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our group means you'll have many opportunities to learn, grow and develop.

we're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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