1st line support advisor - united kingdom, basingstoke, hampshire

1st line support advisor

our client based in dummer hampshire who are a rapidly growing multi award winning business provide voice, data, mobile and cloud based solutions to business across the uk are looking for service assurance agents/1st line support advisors on a fulltime permanent basis. you will be situated within a brilliant supportive service assurance team where the focus is to triage support and resolve customer facing issues whilst delivering exceptional customer service to all clients.

salary & benefits

* £24-26k per annum

* full time - monday -friday working hours between 08:00 - 18:00

* free parking, pension.

do you have a passion for customer service?

do you have service desk experience?

do you have excellent it skills?

do you have proven problem solving skills?

if the answer is yes, please contact jordan on 01256 810400, or email

duties and responsibilities

* act as primary contact for customers

* ensure you are regularly communicating with clients while exceeding their expectations

* understanding and resolving faults within sla

* triage, manage and aim to resolve incoming data faults whilst escalating to the data services team when required

* maintaining a process driven work environment

* collating and communicating fault information to ensure quick resolution

skills and requirements

* strong customer service & communication skills

* good network understanding (essential)

* comprehensive industry knowledge

* highly organised with excellent attention to detail

* it literate with competency in standard office applications

* proven problem solving attitude and decision making skills

* cisco ccna qualification or working towards desirable but not essential.

gi group holdings recruitment limited group of companies includes gi recruitment limited, draefern limited, gi group recruitment ltd, intoo (uk) limited, marks sattin (uk) limited, tack tmi uk limited and grafton professional staffing limited. we are committed to protecting the privacy of all of our candidates and clients. following some recent changes to data protection laws we have updated our privacy policy. to view a copy and to help you understand how we collect, use and process your personal data please visit the privacy page on our gi group uk website.

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