Emergency call handler - united kingdom, reigate, surrey

are you looking for a new, bigger more exciting challenge?

opportunities like this don't come around too often, so you will need to be willing to give everything that you have got to make it happen and succeed?

this is a fantastic opportunity to work alongside a team of dedicated professionals and experts that are truly some of the best in their field.

you will receive all the training you need to fast track yourself to success. we take pride in what we do and our values underpin our behaviours.

joining our team will be rewarding, challenging, exciting and fun!

if you are looking for a career, with genuine opportunities to move up the ladder, then we are a company that wants to help you, guide you and inspire you to achieve your full potential.

to provide additional support to the fire service during periods of unforeseen staff shortages which could include strike action. to ensure a prompt fire response is maintained and accessible to the public at all times. mobilise the appropriate resources to incidents in a timely manner. gather information regarding ongoing incidents and liaise with the appropriate services and agencies to ensure a cohesive operation. ensure all incident information is accurately recorded on relevant systems.

responsibilities:

to ensure that fire 999 calls are promptly answered within the set service level agreementanswer calls in a professional and polite manner, whilst taking control of the conversation to ensure that all relevant information is obtained in order to activate the correct fire resources to the incidentto ensure that calls of a sensitive nature are dealt with integrity and empathy, be prepared to remain on the call until the fire service arrives at the scenein unison with taking the call all details should be recorded accurately and timely into the system/database, this requires good and accurate spelling and fast data entrykey information should be relayed and confirmed with the caller to ensure accuracy, in particular the location and nature of the incidentuse the variety of information within the system; including maps, incident types, building information etc effectively to assist with pinpointing the location of the incident and relevant incident type to ensure the correct resources are dispatched to the right location in a time critical situationmaintain communications via the radio system with the fire crews to provide support with ongoing requests for additional resources or informationcontinue to assist all parties in the overall management of incidents, updating relevant external authorities or other emergency services where requiredensure all incident information is received via the radio system and accurately record on the relevant system in order to provide a detailed log of the incidentessential skillsexcellent interpersonal and communications skills written and verbally, the ability to listen and provide clear and concise instructionsexcellent customer service skills, being able to deal appropriately and effectively with people from all sections of the communities at all levelsdemonstrate a high level of integrity whilst dealing with sensitive situations and provide support calmly and with empathythe ability to follow instructions, procedures and workflow in a disciplined environmentable to work within a team and also be able to act on own initiative when requiredfast and accurate data entry skills are required in order to receive and record information at the same timepossess a positive and flexible attitude to all aspects of workadaptable, flexible and prioritise workload and able to multitaskprofessional approachproblem solving skills using extensive knowledge to ensure best solutions are implementeddecision making capability under pressureessential

5-year checkable history / person checkright to work in the ukexperience in working in pressure fast-changing environment, whilst remaining calm in stressful situationscomputer literate, ability to adapt to new systems, and overview several systems at any one timedesirable skillscontrol room experience45 wpm typing speedexperience working within one of the emergency servicesprevious experience in working in a call handling environmentabout companyintegrity, vigilance, and helpfulness are the core values that securitas is built on to shape a long-term, financially successful enterprise for our customers, employees, and shareholders.

we are a company that offer career progression and development, providing access to training and the ability to gain professionally recognised qualifications.

securitas is an all-inclusive employer, and we encourage individuality within our company. if you want to know more about why securitas is the world's leading security group, and our continuing work in the diversity and inclusion space, please visit our website.

join the securitas team today!

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