Customer service rep - hybrid - san antonio - united states, san antonio oeste

**client requires all candidates to be fully vaccinated**

adecco is assisting our client in recruiting for a customer service representative in san antonio, tx.  position is partially onsite/hybrid role.

job responsibilities:

answer incoming phone calls, chats, and/or emails

conduct outreach phone calls and/or emails

provide outstanding customer service

recognize and follow call flows with scripts

research and review customer inquiries

research information using multiple systems

relay research findings and outcomes to customers

identify and escalate appropriate issues

cleary document call information and encounters in call logs

recognize and alert management of risk and trends

quickly transition from one task to another

maintain a professional demeanor

other duties as assigned

job qualifications:

proficiency with computers: experience using the internet, email via outlook, etc.

1 year of call center environment experience

2 years of customer service experience

data entry experience

listening, verbal, and written communication experience

microsoft office (excel, word, outlook, and teams) experience

proficiency with computers: experience using the internet, email via outlook, etc.

1 year of call center environment experience

2 years of customer service experience

data entry experience

listening, verbal, and written communication experience

microsoft office (excel, word, outlook, and teams) experience

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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