Program manager ii - united states, san francisco

the "world's largest search engine" is hiring for a temporary position

project overview: 

this team’s mission is to be a trusted partner to developers, making it easy for them to build apps & experiences on top of a stable web.

the web is a multi-sided ecosystem of users, developers, browser vendors. we focus on the needs of developers. we believe that developers are the interface between the platform and the user. we need developer support to build meaningful connections to the ecosystem, we understand and champion their needs internally and help them improve their experiences based on insights and experience.

we believe that developers want to create high quality experiences that work everywhere, and we can help them to navigate the complexity of the web through connecting and collaborating with the communities that love the web as much as we do. we put emphasis on the success and relationship of web technology experts. we help developers learn, grow, network, and steward the web community.

our audience ranges from beginners to expert web developers, casual developers, open-source contributors, content creators, and technology experts. our programs aim to enable developers on a global-wide scale.

overall responsibilities:

this role will be working to drive, manage, and plan programs for our global web community, providing daily monitoring, social support and content creation. you are able to article curation of content, community posts to further the goals of retaining and educating developers to ensure smooth delivery of the work. as an advocate for the community, you'll monitor trends and feedback to develop recommendations on how the team can engage with and motivate users to contribute to the web.

the ideal candidate will have a passion for the web developer community, copywriting, and social experience. 

top daily responsibilities: 

program management

oversee all operational aspects of the community forums, including managing developer feedback

update, create and maintain content resources, playbook, guidelines, and policies.

work with lead to plan objectives, programs, and follow through operations for execution for all programs

content management 

develop a content strategy

create contact accordingly 

partner with marketing to plan for social outreach

proactive community management

represent in community forum discussions, actively and regularly engage with top contributors in a timely fashion.

identifying and reporting on community trends, feedback, potential opportunities, and/or risks.

monitor and measure the success of community engagement, retention and recruitment, and provide reports accordingly.

mandatory

3 years of experience managing a global developer community

able to read, write and speak english fluently and idiomatically

bachelor's degree or equivalent work experience

project/program management background

experience in managing multiple stakeholders

a strong passion for diversity and inclusion

previous experience in organizing online/hybrid/offline event management best practices

experienced in social media outreach

familiarity with web development programs and processes

ability to juggle multiple programs/projects simultaneously

proven communicator with excellent written and verbal communications skills.

desired

experience as a community leader

effective team player who can lead efforts across disciplines.

experience with conference presentations or public speaking

communicate and collaborate in a virtual and distributed team

 

this particular client is requiring that all new hires show proof of covid-19 vaccination. however, accommodation considerations will be reviewed for those that cannot be vaccinated for medical, religious, or other reasons protected by law.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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