Customer loyalty executive - united kingdom, tewkesbury, gloucestershire

customer retentions / loyalty executive

remote working

permanent, full-time contract. 5 days a week on a 2-week rota. monday - friday and tuesday - saturday working 8-hour shifts between the hours of 8am - 8pm.

gbp23,000 per annum

about us:

founded in 2019, we're on a mission to bring ultrafast internet to our customers. guided by the principles of flawless customer support, fair contracts, and affordable pricing, youfibre brings the full fibre experience to your home or office to create the best internet experience possible. but to do this, we need to hire the best, that's where you come in

the role:

- as a customer retentions advisor, you will:

- be the first point of contact for inbound retention calls

- keep current customers onboard and prevent them from cancelling

- upsell services to retain customers

- maintain customer records on our inhouse system, ensuring their details are accurate and up to date

- hitting outbound call targets to live customers to resign them up to our services

- general administration duties as required

- reporting across retentions data

what's in it for you?

- we are a rapidly growing business and with that comes plenty of opportunity for career progression and the chance to be part of something truly unique and exciting.

- gbp23,000 salary

- all it equipment is supplied and delivered right to your front door

- fully remote working

- 25 days holiday

- a truly supportive team who want to see you and the business flourish

- pension scheme

- annual bonus - discretionary of the business

what you'll need:

- experience in a similar role would be advantageous

- ideally used to remote working

- good time management

- adaptable to changes

- problem solving skills and ability to think on your feet

- sound it knowledge

job type: full-time

salary: gbp20,000.00-gbp23,000.00 per year

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