Customer service advisor - united kingdom, oxford, oxfordshire

reed talent solutions are currently working with an oxford based nhs organisation to recruit an employee advisor (flexible worker advisor) on a permanent basis. this critical role for the local nhs trust provides on-site customer support for nhs bank workers (flexible workers) ensuring all contact with their bank employer is quick, simple and helpful.

role information

location - oxford (100% site-based)salary: circa gbp20,300permanent key responsibilities

develop and maintain strong organisational knowledge of the local nhs trustidentify, establish and build relationships with key colleagues that are responsible for the remote delivery of service to your customersdeliver and promote the high standards to existing and potential flexible workers, acting as an ambassador at all timesvalidate, sign off and record flexible worker documentation associated with "right to work" and dbs checks, adhering to current legislation and best practice whilst also working in collaboration with the central compliance teamconnect, foster trust and establish ongoing relationships with the flexible worker communityact as the first point of contact for all flexible worker queries which could be face to face, over the phone or via email ensuring each query is logged and resolved to the satisfaction of the worker and in line with agreed sla'sescalate any service issues to the senior trust services partner, area manager and/or client account manager accordinglysupport the workers (and when required the hiring manager) through the booking process to ensure it is seamless and a great experiencefor hiring managers new to the process, provide support with adding, modifying or removing shiftsprovide pro-active flexible worker engagement such as new starter calls, first shift reviews, first pay day checksattend worker clinics to deal with issues and maintain a sense of worker community supportsupport the audit process in the collation of dbs and right to work paperwork in collaboration with the trust recruitment partner and central compliance teammaintain accurate records of meetings, consultations and incidentswork collaboratively with central services to ensure the flexible worker's individual needs are metsupport with general administrative support such as running reports and collating flexible worker dataensure adequate stocks of promotional material and office suppliescontribute to a positive working environment, ensuring it is safe, clean and tidy and appropriate for colleagues and all customer contactadhere to gdpr legislation and know when to ask for support for any breaches essential criteria

customer service/retail in an environment where delighting the customer is the core focusadministration experienceability to deal with high volume internal and external customer enquiries and conflicting priorities

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