Customer service agent (maternity cover) - united kingdom, farnborough, hampshire
what we are looking for:
farnborough airport limited is looking to recruit two customer service agents on a maternity cover bases with the possibility of being made permanent. this role is to work as part of the larger customer services team and report into the customer services manager.
about the role:
within this role you will work as part of a team to:
provide excellent customer service to all passengers and crew travelling through the airport
accompany passengers and their luggage to lounge areas
ensure that the terminal and all passenger lounges are maintained to exceptional standards
to be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle
provide support and assistance to crew
to assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
to be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or "empty" flights
to provide welcome and check-in facilities for large flights in accordance to current operating procedures
to facilitate the arrival and departure process for passengers having to be checked by the government agencies (immigration, special branch, customs, vat (where appropriate)
about you: skills, qualifications and experience
essential:
previous experience of working in a customer facing role ideally in a luxury setting this role would suit premium lounge hostess, cabin crew but it is not essential
flexible in approach and able to work across a variety of shift patterns
full uk driving license holder
must be able to meet crc security clearance requirements
desirable:
airside driving experience
what we can offer you:
competitive salary
25 days holiday per annum (pro-rata), plus statutory public holidays.
workplace pension scheme with enhanced employer contributions
life assurance
access to medical plan including a range of private treatments (after probation period)
company sick pay scheme
electric vehicle scheme (after 9 months of employment)
sustainable travel scheme
free onsite parking
cycle to work scheme
access to an employee assistance programme and helpline
discount on accommodation and food/beverage at affiliated hotel and pub
access to discount and savings scheme
you'll also get all kinds of other great perks, like social events and special employee offers
if you are interested in the roles please send your cv today.
job types: temp to perm, fixed term contract
salary: gbp24,000.00-gbp25,000.00 per year
benefits:
company pension
cycle to work scheme
discounted or free food
employee discount
free parking
on-site parking
sick pay
wellness programme
schedule:
monday to friday
weekend availability
ability to commute/relocate:
farnborough, gu14 6xa: reliably commute or plan to relocate before starting work (required)
application question(s):
are you able to provide five years of uk references in order to obtain an airside pass?
experience:
customer service: 1 year (required)
work authorisation:
united kingdom (required)
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