Administrator - united kingdom, wolverhampton, west midlands
administrator - care setting - wolverhampton
the role of the care administrator is one which is absolutely key to the day to day safe operation and maintenance of our high quality care service delivery.
you will be office based as a first line manager dealing with day to day queries from associated health care professionals, family representatives, care workers and at times the service users themselves.
you will often find that you are that "first person on the phone" so first impressions are key.
your role is to ensure the smooth monitoring and delivery of key communications relating to all aspects of our service delivery, you are the link between registered managers, coordinators, commissioners and associated healthcare professionals.
this role requires that you can demonstrate:
excellent organisational skills
excellent written and spoken english
the ability to think "on your feet"
a common sense approach to problem solving
an emphatic and understanding approach
the ability to manage challenging situations/individuals
you will be required to ensure you are self-sufficient within your department other aspects of this role include but are not limited to preparing and providing reports of daily, weekly and monthly audits covering care worker visit logs, daily medication logs as well as conducting quarterly supervisions with care staff.
you will be required to work as part of an effective team in implementing and evaluating the companies aims, objectives, policies and procedures to ensure an efficient and effective service delivery.
in this role attention to detail and the ability to listen are crucial, your documented actions are key to the safe delivery of services.
nationwide care services offer career progression pathways and support the personal, professional and aspirational development of individuals.
main duties and key responsibilities
?? to represent the company in a professional manner, and to understand and focus on the company's vision.
?? to maintain confidentiality at all times
?? to develop and maintain effective recording of administrative processes, every call must be logged and details are crucial.
?? to be able to implement and maintain recording and reporting systems in line with company requirements.
?? to be able to prioritise and organise own workload effectively
?? responsible for ensuring effective communication with service stakeholders including but not limited to care and support workers, ensuring they are adhering to nationwide care services high standards
?? build and maintain a close working relationship with your care manager and care co-ordinator to plan the service effectively
?? conduct as required one to one discussions with care workers highlighting any ongoing issues to management.
?? professionally liaise with family, next of kin, gp's, social workers, local authority commissioners, care quality commission and other health professionals at all times
?? to monitor and evaluate care workers as part of a routine approach to regular supervision, in response to particular concerns, or as directed otherwise
?? to support care workers in their role through providing guidance where necessary
?? to ensure that all care staff receive the necessary support, in a way that is culturally and ethnically sensitive and reflects their needs in relation to their age, gender, sexuality, social class, disability and / or religious belief
?? to ensure all relevant communication records are uploaded to company computer software programme and care hub
?? attend further training as and when required in accordance with the companies policies and procedures
?? to present the company in a professional manner at all times, on the telephone, face to face or in written communications
?? ensure telephones are answered professionally and in accordance with the company policy
?? acting in a calm and professional manner when responding to emergencies
?? participate in a variety of quality monitoring methods, including postal and telephone surveys, evaluating staff and service user satisfaction
?? complete and monitor electronic mar charts dashboard and take any action from findings. report further to the relevant person
?? monitor and input relevant entries within our company computer software and care hub, analyse for trends and where identified report to line manager.
?? to apply good practice and report any/all suspicion of abuse of any kind
?? to undertake duties appropriate to the scope of the position as maybe required from time to time
?? understand and follow hazard and reporting procedures.
full time - monday to friday 9am-5.30pm.
job type: full-time
salary: gbp19,750.00 per year
schedule:
monday to friday
ability to commute/relocate:
nottingham, ng6 0dw: reliably commute or plan to relocate before starting work (required)
experience:
care: 1 year (preferred)
administrative: 1 year (preferred)
licence/certification:
driving licence (preferred)
work location: one location
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