Airport coordinator - united kingdom, hounslow, london

company: koi technologies fzco

location: united kingdom

document: job description/guideline

office/department: operations office

position title: airport coordinator

position reports to / supervisor: director of operations

position objective:

to meet and assist clients upon arriving at the airport (s) while coordinating with the dispatch team and drivers to provide the highest quality of service.

principal responsibilities:

• check flight information and operation schedules regularly

• contact drivers upon the landing of the client’s flight to confirm their location and, in case of any unforeseen situation, coordinate with the operations team to ensure a driver is ready to receive the guest and execute the trip.

• update transfer statuses online through the operating system

• update the team supervisor on new airport rules and regulations

competencies and skills:

• high proficiency in managing critical situations

• customer service oriented

• strong team management skills

• flexible & adaptable to diverse / varying situations

essential qualifications:

• 1+ years of experience working as an airport coordinator

• high school degree

preferred qualifications:

• 3-5+ years of experience in airport coordination, limousine service companies

• has experience in tech or mobility

• proven work experience in travel / hospitality industry

• self-starter with excellent interpersonal communication with stakeholders and problem-solving skills

the principal responsibilities listed above are intended to provide guidelines and directions as to your specific role within koi. as such, please remember that as the needs of organization develop / change, it may be necessary to modify or amend the responsibilities listed.

More jobs