Customer service advisor - united kingdom, marlow, buckinghamshire

are you a proven customer service advisor or account executive looking for an exciting new opportunity?

do you have experience of delivering first-class client services?

do you want a career with an exciting company which is going from strength to strength?

do you want to enjoy what you do and be appreciated for what you do?

if you have answered yes to the above, we would love to hear from you.

main responsibilities

customer service / external relationships:

responsible for the day to day running of a portfolio of customersliaising and occasionally meeting with clients alongside account development team to discuss and identify their advertising requirementsdevelop a detailed understanding of accounts in order to match whistl products based on their needsensure all customer requirements are met within agreed timescales offering outstanding customer service throughout to help retain and grow whistl's client portfolioensure no business is lost through administrative errors or poor customer servicehandle all administration on a campaign including campaign contracts and invoicing, customer complaints, and other customer reportsinternal relationships:

work closely with the account development team to ensure customer needs are metbrief the insights and planning department on customer requirementsdevelop a good understanding of the role other departments fulfildevelop and maintain strong working relationships with other departmentschase-up actions from other departments where necessaryadministration:

update internal systems with required information once the client has accepted the quotationinput contract details onto the doorway system and see booking through from contract to completionundertake ad hoc work as requestedsupport the account development team in protecting revenue and commission figures by providing accurate information and documentation at all times, both internally and externallycreate contracts, invoices, and credits for authorisation by the appropriate colleagueanswer the phone in a professional manner - taking messages, quotations, and responding to customers as appropriaterespond to email correspondence from clients in a timely, clear, and professional mannerbe responsible for ensuring that a signed contract is received back from clients for each distributionensure all tasks are completed in a timely mannerprepare campaign schedules based on customer requirementssystems:

ensure accurate use of the doorway system by managing orders based on customer requirementscreate and maintain client data in address bookupload schedules and create contracts in doorway to ensure internal departments briefed in accordance with internal slafollow applicable business rules before back processing a briefadhere to all business processes to ensure that authorisation is sought where required before progressing bookingswe welcome applications for this customer service advisor role from candidates with any of the following skills or attributes: doordrop, media, client services, account executive, customer services, stakeholders, administrative, account development, campaign management, client services account executive.

benefitsenhanced annual leave entitlementaccess to our prestige benefits and rewards portallong service rewardshealth cash planlife assurance schemecareer development opportunitiesaccess to a well-established employee assistance programme providerand other excellent benefits you'd expect from a market leaderessential skillsinterpersonal skills

ability to deal with colleagues in a professional, friendly, and helpful manner. able to establish rapport, maintain open dialogue, and gain commitment and trust from clientshave strong communication skills both verbal and writtenexcellent team player who is flexible and able to quickly adapt to change and work well under pressuremental skills

accuracy - the majority of the customer service advisor's work will not be checked, therefore you will need to work to a high degree of accuracyproactive in solving problemscustomer service skills

customer-focused, can deliver customer service to required standards in a professional and polite manner.

work management skills

flexible and adaptable - able to carry out a range of different duties and work on different jobs at the same timeself motivated - able to turn work around quickly whilst maintaining a high level of accuracyability to reprioritise workload when unexpected tasks ariseability to work with minimum supervisiontechnical skills

essential

it literate - basic ms office (word/excel/powerpoint)desirable skillsto perform this customer service advisor role effectively, we would estimate that the candidate would need a minimum of 2 years' experience working in an administrative / office environment.

about companywhistl is the second largest postal provider in the uk with an exciting range of mail, parcels, and doordrop media products and services, both in the uk and internationally. each year we collect, sort, send, and transport up to 4 billion items of mail and parcels for businesses, as well as handling, planning, and managing millions of doordrop items.

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