Customer service advisor - home insurance - united kingdom, bournemouth, dorset

end date

wednesday 26 october 2022

salary range

gbp19,350 - gbp21,500

agile working options

other agile working arrangements / open to discussion

job description summary

please see below job description

job description

at lloyds banking group our primary purpose is to help britain recover and then go on to prosper...

and as a leading insurer we understand the importance of a home and what protecting it means to our millions of customers.

we're currently looking for caring people to join our contact centre teams supporting home insurance customers across our lloyds bank, bank of scotland and halifax brands.

once you're trained up you'll enjoy a hybrid role - split between home and office, so you'll get the best of both worlds.

you'll be based out of one our hubs - either leeds or bournemouth, so we ask that you are a commutable distance from either hub.

and beyond the satisfaction of helping people every day, a career with us brings many other rewards...

we'll give you an initial cash package of gbp22,193 comprising a full time equivalent basic salary of gbp21,339 and a flex cash pot of gbp854.

and there's an annual bonus opportunity of c.5 % of salary (equivalent to c. gbp1067 each year).

you can spend this pot of flex cash on a range of options such as:

buying extra or selling holidays to suit from your 30 days leave (pro rata, including bank holidays) - ideal for that mini break.

extending the private medical cover you'll receive to family members.

a flex card providing up to 15% discount with over 70 well known retailers.

tax/ni efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!

you'll also get the following:

various share schemes (including free shares)

a generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.

further everyday discounts on the weekly food shop, travel and electronics/mobile through our perksatwork scheme.

we also have a number of free health and well-being offerings and generous maternity/paternity/adoption leave policies.

everything is geared to suit your lifestyle, and we'll also be investing in your future.

so if you think you can deliver a service amazingly over the phone then this could be the opportunity you're looking for...

what's involved?

you'll be taking customer calls and doing your best to guide the person at the other end of the line through products and features to meet their needs.

you'll take the care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do...

from day one we'll teach you all about our products and processes and you'll learn to become more knowledgeable every day...

these are the things we're looking for:

crucially, you're a people person - working with your team to provide an essential service to our customers.

the empathy to put yourself in the customers' shoes and ask the probing questions needed figure out how we can best meet their need.

the commitment to deliver on your promises and going above and beyond for people to ensure their policies needs are met.

and you've the attention to detail and communication skills to produce written correspondence as required.

no need for any previous financial services experience - we'll provide all the knowledge you'll need in a comprehensive training programme.

we'll just need you to commit to 35 hours a week on a three weekly rota basis covering our opening hours (mon to fri 8am-6pm and sat 9am-1 pm).

and for the home-working element we'd ask for you to have a good broadband connection and a quiet place at home to work.

as a company we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, lgbtq+ and families.

and just let us know if any reasonable adjustments are needed to our recruitment processes, and we'll try to accommodate them...

so, if you're confident on the phone and have a genuine passion for helping people then we'd love to hear from you...get in touch by applying today!

at lloyds banking group, we're driven by a clear purpose; to help britain prosper. across the group, our colleagues are focused on making a difference to customers, businesses and communities. with us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our group means you'll have many opportunities to learn, grow and develop.

we're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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