Assistant manager - m&s - united kingdom, leeds, west yorkshire

we currently have a brand-new opportunity for an experienced assistant manager to join our team. as an m&s assistant manager, you will adhere to m&s brand standards and ensure that the customer is always at the heart of everything we do. just like m&s, we believe that whether they"ve come in for a coffee, a sandwich or sit-down hot meal, every customer should leave feeling they"ve been looked after in an unmistakable m&s way. that means a combination of great food, efficient and friendly service, and spotless surroundings. you"ll be responsible for all of this - as well as bringing a real team spirit to supporting your colleagues. memorable in-store experiences start with our team members, who keep customers happy, shelves stocked, tills manned and displays looking beautiful. what you"ll be doing understand and deliver all contractual specification and terms (if applicable) promote the unit and act as a compass advocate at all times ensure all customer requirements are delivered in line with the expectation to maximise all sales opportunities through selling techniques, promotional activity, product knowledge, employee training and development, ranging. to ensure the team are polite, professional and friendly at all times with customers, clients and colleagues unit achieves more than 90% customer and client satisfaction scores and above current target in nps scores and brand audits. who you are experience of leading and managing a small team of people minimum 4 years retail / catering experience strong communication skills - able to communicate at all levels strong organisational skills ability to work to strict pressured deadlines we ensure you"re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: all team members eligible are entitled to a 50% discount at their place of work. team members are able to take advantage of this discount at the following retail brands operated by compass group: costa, deli marche, amigo and baguette co, to name a few. exclusive travel discounts with tui, expedia, (url removed) and many more save money on your food shop with discounts on tesco, sainsbury"s, morrisons and many more up to 44% off cinema tickets to enjoy your favourite blockbuster regular emails filled with the best discounts and savings available receive wow points every time you spend and use them on a wide range of brands un-wind with us with free wellness, mindfulness and exercise classes you can share all discounts and offers with your friends and families contributory pension scheme grow your career with our career pathways and mylearning programmes job reference: com/1409/(phone number removed)/(phone number removed)/ret compass group uk&i is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee

More jobs