Senior retail sales advisor - united kingdom, woking, surrey

senior retail sales advisor

woking

40 hours per week over 5 days

monday to friday with saturdays on a rota

salary: competitive plus pension and company benefits

we have an exciting opportunity for a friendly and reliable senior retail sales advisor to join the team at our brewers decorator centre in woking to provide exceptional service to our customers in our store. you will play a vital part in helping serve customers and keeping the branch running smoothly - experience with our products isn't necessary, if you bring great customer service and team working skills to the table, we'll give you everything you need to succeed. this role will also include some cover at other local brewers stores so candidates will need the ability to drive.

conveniently located on monument way east, our woking store which first opened its doors 27 years ago has been successfully serving the local community ever since. in the store we stock an extensive range of trade and designer paints as well as wallcoverings and decorating sundries - everything our customers need to get the job done. brewers are renowned through the country for providing friendly and knowledgeable customer service - it's why we welcome so many repeat customers back into our business. the branch opening hours are monday to friday 7am - 5pm and saturday 8am - 5pm.

a family run business for over 115 years; we have a long history in our industry and have grown to over 180 branches nationwide. we know that our people make our business unique, and place great emphasis on the development and growth of our colleagues

as a senior retail sales advisor with brewers, some of your responsibilities will include:

assist the branch manager with developing the branch and the team including deputising in their absence

provide exceptional service to customers in branch, to deliver upon our reputation for quality brewers service

have keyholder responsibilities, cashing up and associated supervisory tasks

allocate work to the team, keeping them motivated and driven

use product knowledge to provide recommendations and help customers find the best product for their needs

planning and agreeing sales forecasts with the branch manager in line with company targets

ensuring orders and enquiries are dealt with and followed up on promptly

mix paint for customers, process specialist orders, and request special stock within the branch network

build relationships with customers to fully identify their needs and allow us to provide a comprehensive service

promote seasonal and special items, including merchandising goods in-store to increase visibility and sales

assisting with stock maintenance in the branch

who we are looking for to join our team:

someone who has experience in a retail environment, ideally in a team leader or supervisory role

exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations

highly motivated with the drive to succeed and do a great job

approachable, possessing an open and friendly personality - happy to help both customers and colleagues

have the ability to motivate and inspire colleagues to achieve the highest level of customer service

enjoys working and supporting a team, but can be relied upon to work as an individual at all times

keen to learn, develop skills, and progress within our industry

willing to attend training to become a fire marshall and/or first aider if required

ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours

an interest in our industry or some product knowledge would be advantageous but not essential, as appropriate product training will be given to the right candidate

in return we offer a comprehensive benefits package consisting of:

competitive rates of pay

free life assurance

5% of your salary employer contribution to the pension plan (subject to employee contributions)

staff discounts

staff uniform

31 days holiday including bank holidays increasing with service

comprehensive induction programme

discounts and rewards with selected partners - major high street brands, supermarkets etc

after a qualifying period, you will also be eligible for profit related pay and a chance to use one of our two company holiday homes in cornwall or the lake district

no sunday or late night working - we open monday to friday 7am to 5pm, and saturday 8am to 5pm

we are currently recruiting for two positions at this branch. our other position is for a sales advisor, who will be required to cover at local stores. this person will require a driving license and be asked to cover positions at other branches, so if you enjoy a flexible working approach this could be for you! please get in contact if you wish to know more about this position.

to apply for this exciting opportunity, please click the apply now button on this page to complete the mandatory application form.

please note -this role may be removed from listings before the closing date if we are successful in finding an appointment.

please ensure you fully complete the application process if you wish to be considered for this position. due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.

other job titles associated with this role include senior retail assistant, retail senior, retail supervisor, retail team leader, retail manager, team leader, senior shop assistant, senior stock assistant

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