Senior retail sales advisor - united kingdom, cheltenham, gloucestershire

senior retail sales advisor

cheltenham

40 hours per week over 5 days

monday to friday with saturdays on a rota

competitive salary plus pension and benefits

we have an exciting opportunity for a motivated and friendly senior retail sales advisor who is passionate about providing the best customer service to join the team at our brewers decorator centre in cheltenham. experience with our products isn't necessary, if you have experience in retail, have the drive and motivation to do a great job and can bring exceptional customer service and team working skills to the table, we'll give you everything else you need to succeed.

since opening on kingsditch trade park in 2016, we have been supplying local trade and retail customers with the widest range of decorating materials and providing expert advice to our customers on all things decorating. in store customers will find the widest selection of trade and designer paints, wallcoverings and a huge choice of decorating tools and equipment.

since opening, our friendly and experienced team have been recommending products and giving expert advice to customers in store - this is how we've managed to build up such a strong reputation and customer base in cheltenham. the branch opening hours are monday to friday 7am - 5pm and saturday 8am - 5pm.

a family run business for over 115 years; we have a long history in our industry and have grown to over 180 branches nationwide. we know that our people make our business unique, and place great emphasis on the development and growth of our colleagues.

as a senior retail sales advisor with brewers, some of your responsibilities will include:

• assist the branch manager with developing the branch and the team including deputising in their absence

• provide exceptional service to customers in branch, to deliver upon our reputation for quality brewers service

• have keyholder responsibilities, cashing up and associated supervisory tasks

• allocate work to the team, keeping them motivated and driven

• use product knowledge to provide recommendations and help customers find the best product for their needs

• planning and agreeing sales forecasts with the branch manager in line with company targets

• ensuring orders and enquiries are dealt with and followed up on promptly

• mix paint for customers, process specialist orders, and request special stock within the branch network

• build relationships with customers to fully identify their needs and allow us to provide a comprehensive service

• promote seasonal and special items, including merchandising goods in-store to increase visibility and sales

• assisting with stock maintenance in the branch

who we are looking for to join our team:

• someone who has experience in a retail environment, ideally in a team leader or supervisory role

• exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations

• highly motivated with the drive to succeed and do a great job

• approachable, possessing an open and friendly personality - happy to help both customers and colleagues

• have the ability to motivate and inspire colleagues to achieve the highest level of customer service

• enjoys working and supporting a team, but can be relied upon to work as an individual at all times

• keen to learn, develop skills, and progress within our industry

• willing to attend training to become a fire marshall and/or first aider if required

• ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours

• an interest in our industry or some product knowledge would be advantageous but not essential, as appropriate product training will be given to the right candidate

in return we offer a comprehensive benefits package consisting of:

• competitive rates of pay

• 31 days holiday including bank holidays increasing with service

• free life assurance

• 5% of your salary employer contribution to the pension plan (subject to employee contributions)

• staff discounts

• staff uniform

• comprehensive induction programme

• discounts and rewards with selected partners - major high street brands, supermarkets etc

• no sunday or evening working - our stores are open monday to friday between the hours of 7am and 5pm and saturday 8am to 5pm

• after a qualifying period, you will also be eligible for profit related pay and a chance to use one of our two company holiday homes in cornwall or the lake district

to apply for this exciting opportunity, please click the apply now button on this page to complete the mandatory application form.

please note -this role may be removed from listings before the closing date if we are successful in finding an appointment.

please ensure you fully complete the application process if you wish to be considered for this position. due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.

other job titles associated with this role include sales assistant, sales advisor, store assistant, retail assistant, retail team leader, retail advisor, retail associate

ind3

More jobs