Customer service expert - united kingdom, york, north yorkshire

customer service expert- starting salary between gbp19,700 to gbp26,800 (depending on hours, skills and experience) plus additional benefits

our standard full time contracts are for 35 hours per week (with options for part time working).

however we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to gbp26,800

do you want a customer service career with a difference? we provide the very best care for our customers through the quality of our personalised service. we are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you'll be well prepared to support the needs of our customers.

a bit about the role:

we need people that will challenge the status quo and help us shape the future and by joining this team you will be part of a diverse, supportive, and fun-loving community where everyone comes together to deliver great outcomes for our customers and each other.

you will be part of a team which delivers key processes to help customers transfer their pension benefits both to and from aviva and will really love making a difference in customers lives.

skills and experience we're looking for:

excellent telephony and administrative skills

accountability for your customers and service their needs in a competent, professional, and timely manner

you will be responsible for ensuring customer's money is moved safely and in-line with the relevant regulations and internal policies and frameworks

an expert in your role, with a deep knowledge of the relevant products, systems and processes.

a positive advocate for your team/area and a 'go to' for others to help support you in delighting our customers.

what you'll get for this role:

starting salary between gbp19,700 and gbp23,500 based on a 35 hour week or pro rata up to gbp26,800 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications)

generous pension (starting level aviva contributes 8% when you contribute 2%)

eligibility for annual performance bonus

family friendly parental and carer's leave

25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

up to 40% discount for aviva products

brilliant flexible benefits including electric cars

aviva matching share plan and save as you earn scheme

21 volunteering hours per year

aviva is for everyone:

we are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.

excited but not sure you tick every box? research tells us that women, particularly, feel this way. so, regardless of gender, why not apply. and if you're in a job share just apply as a pair.

we flex locations, hours and working patterns to suit our customers, business, and you.

most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

to find out more about working at aviva take a look here

we interview every disabled applicant who meets the minimum criteria for the job. once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

we'd love it if you could submit your application online. if you require an alternative method of applying, please contact marya hussain

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