Desktop support - united kingdom, salford, manchester
birtwistles is a rapidly expanding successful group that encompasses all aspects of the meat industry and is currently recruiting for a desktop support position. the successful candidate will join our team based at our site in irlam, manchester (what3words ///solve.silk.heaven).
the role will require a flexible individual with competency across hardware and software support on desktops and laptops. you will be expected to carry out a supporting role to all colleagues within the organisation across two sites within the manchester area so there is a need for access to a car.
your responsibilities as desktop support:
providing hands-on knowledge of the procedures used in the installation, modification, maintenance, and repair of it hardware and softwarebeing the first point of contact for escalated issues, questions, or concernsperform initial diagnosis of all incident records with an aim of achieving first contact resolution (fcr)work closely alongside colleagues to build strong working relationships with team members, customers, and suppliersbe the primary contact to identify and raise system issues with the external support team, raising tickets, and managing these issues to ensure that they are resolved in a timely mannersupporting users in the use of computer equipment through advice and informal trainingmanagement of personal and team email inboxes including incidents, requests, chases, and third-party maintenance notificationscreation of user and system administration duties for all internal applicationsmanagement of network printers, managing toners, and raising support calls with engineersbase working hours for this role are monday to friday, 08:00 - 16:00we welcome applications for this desktop support role from candidates with experience in the following areas: desktop support, it, administration, microsoft o365.
benefits20 days holiday (increasing to 25 days with service)staff discountemployee of the month bonus schemefree health checkson-site parkingmileage allowanceessential skillsstrong microsoft desktop operating knowledge 7 / 8.1 / 10experience of microsoft o365ability to proactively manage tasks and prioritise own workloadexperience in networking and network administrationexperience providing support/customer servicesgreat communication and teamworking skillsactive directory experienceability to travel between two sites irlam and worsley (own car)desirable skillsknowledge of mac os'sknowledge of erp systemsworking in a regulated environmentabout companybirtwistles, which is a catering butcher, has over 100 years' experience in the meat and farming industries. all products are prepared in the factory daily to each customer's specifications, packaged and labelled to and above legislation, and then delivered direct throughout the uk providing traceability throughout the process.
we pride ourselves on being a people-focused business. our goal is to support our team in achieving their career goals. we do this by providing a working environment that offers opportunity, support, scope, and pace of change.
our culture is the foundation of our business and is reflected in our mission, vision, and values statements.
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