*representative i - united states, lancaster (pennsylvania)
at adecco, we are the workforce experts providing work opportunities to individuals across all industries. every day, we have more than 100,000 associates on assignment, and our 30,000 internal colleagues are working hard to help our candidates find jobs and advance their careers. currently, we are recruiting for representative in wilkes-barre, pa. these are full-time contract opportunities. hours are mon-fri 8am - 4:30pm with saturday rotation. pay is $15.12/hr. for instant consideration, apply now!
at adecco, we care about our associates’ wellbeing on the job and off, which is why we offer the following benefits:
schedule: mon-fri 8am - 4:30pm with saturday rotation.
job descripition:
this position involves extensive member contact via the telephone. handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests. ability to research and investigate orders using peoplesafe and links. research issues sent by customer care, account managers, internal customers and quality assurance relative to the customer service experience. notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry. responsible for researching and resolving payment issues. call to offer a direct sale of medications to participants and posting payments to the proper account. perform required transactions to complete mail order prescriptions. follow through on standard operating procedures, problem-solving and troubleshooting within guidelines. ability to work under strict turn-around-times.
required qualifications:
pc skills in windows-based applications. advanced verbal/written communication skills. team-oriented, customer service focused and able to identify process improvements. the position may require working an occasional saturday and or sunday shift
preferred qualifications:
ability to understand the audience you are writing to
analytical problem-solving skills.
demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
understand the importance of timely work and effective planning.
the clear understanding of values and importance of customer satisfaction.
prioritizing and organizing workload in adherence to deadlines.
desire and aptitude to assist a customer with escalated concerns and provide final resolutions.
ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.
ability to multi-task with strong time management skills.
navigation of links and peoplesafe
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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