Service crew - in, وادى السير

Job description position objective - the position is responsible for generating sales and deliver customer service at its best. - support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the store management team. key responsibilities hospitality and guest service - provides important visual cues for guests that make a positive first impression e.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. - follows the guaranteed always fresh procedure to ensure coffee and products are always fresh and always accurate. - delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. - enhances the guest experience by following the s.e.t. principles: smile, eye contact, thank you. - uses proper procedures to ensure the accuracy of every order for every guest. - ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. - maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs. - promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. - listens carefully to guests and apologizes for the experience in the case of a complaint. store operations - follows all operations standards and guidelines for preparation of products according to training and instructional materials provided. - prepares all products as required, following the order monitor to ensure the accuracy of every order. - communicates showcase and product needs to ensure proper product availability for guests. - regularly takes temperatures of the required products and records in the time & temperature log. policies and procedures - participates in and attends all store meetings and other related functions. - follows all restaurant policies, procedures and standards. - maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. - follows proper hand washing techniques and all sanitation guidelines completes all sanitation tasks as outlined by the store manager. cashiering - receives payment by cash, credit cards, vouchers or automatic debits. - issue receipts, refunds, or change to the customers correctly. - count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - maintain clean and orderly checkout areas. health & safety - works in compliance with occupational health and safety legislation. - knows, understands and follows safe work practices and procedures. - uses or wears personal protective equipment or clothing as required. - reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the restaurant manager or restaurant owner. - does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

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