Medical receptionist - united kingdom, kingston, london
answering telephone calls and dealing with face to face enquiries.
politely greeting patients and visitors to the surgery.
scheduling appointments for patients.
checking patients in.
dealing with all requests in an efficient and courteous manner.
screening enquiries for the doctors and medical staff.
registering new patients at the surgery.
explaining the practice procedures to new patients.
accurately collecting information and personal details about patients.
updating the surgeries computer system with appointments and personal details.
receiving urine and blood samples and sending them off to hospital laboratories.
chasing up appointments for patients with hospitals or with other healthcare professionals.
contacting patients to pass on test results /messages to patients as instructed by medical professionals.
arranging prescriptions for patients.
maintaining a clean reception and waiting area to show a professional image.
opening post, scanning and forwarding it onto the relevant parties.
writing letters and correspondence on behalf of the surgery and medical staff.
opening and locking up the surgery.
covering colleagues during times of annual leave.
other tasks
clear and re-stock consulting rooms after surgeries
ensure building security have thorough knowledge of doors/windows.
provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
any other tasks allocated by managers
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