Customer service executive - united kingdom, heanor, derbyshire

customer service advisor- permanent

22 days holiday + bank holidays

£21,533 salary -

based in heanor

hours - monday to friday 37.50 hours per week - 9am until 5.30pm

customer service / customer service advisor / hybrid position - heanor- de75

3 days office based / 2 days working from home

gi group are working with a market leading pioneering recycling company within europe with the expertise to recycle over 70,000 tonnes of plastic waste each year.

purpose of the role:

to support the customer service team in providing excellent customer service to our customer base, ensuring that the customer enquiries are dealt with in a timely manner. this includes overseeing operational duties such as incoming customer enquiries, report analysis and housekeeping tasks.

process orders in a precise and timely manner to ensure efficient management of the ship schedule , sending order confirmations, book in deliveries, chasing stockreceiving and placing customer service callsfollowing up on quotes and ensuring all are recorded in line with business processrecording delivery issues on the system, including raising customer credit requestsparticipate in new product training when requiredpromotion of the products and services and to call customers to support department marketing campaigns

company benefits:

22 days holiday plus bank holidayson-site parking with site securityopportunity to be part of an global companycycle to work schemedefined contribution pension scheme

skills and attributes:

experience of working within a customer service focused positionstrong communication skillsconfidence, patience and tact when dealing with difficult situationsexperience of external customer service delivery - understanding the needs and expectations of customers

gi professional is acting as an employment agency in relation to this vacancy.

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