Customer service executive - united kingdom, chippenham, wiltshire

our client has a fantastic opportunity for a customer service executive to join their team in chippenham.

customer service executive

chippenham, sn14 6lh

full time, permanent

£18,500.00-£22,000.00 per year

please note: applicants must be authorised to work in the uk

our client is one of the leading domestic appliance repair agents in the industry – and they’re great at what they do. as a family-run business operating for over 40 years, they put down their success to recruiting and keeping great talent. they look after their people who, in turn, look after the customers.

they are looking for a customer services executive to join the team at their chippenham, wiltshire branch.

about the company

our client specialises in repairing domestic white goods appliances for varied customer types, ranging from private consumers and letting agents to housing associations and insurance companies. they do this by utilising the great engineers they have working in the field as well as through a network of subcontractors.

what you’ll get up to as a customer services executive:

the role will be based at the chippenham, wiltshire office working 9am-5pm monday to friday with saturdays (9am-2pm) or (9am-5am) on a monthly rota (with a 30 minute unpaid lunch break each day).

the role includes:

answering customer queries efficiently
up-selling services and appliances
scheduling engineer visits
managing open repair jobs by contacting the customers and relevant suppliers where needed
managing client portals and keeping customers up to date
managing and optimising engineer routes



what they are looking for:

you’ll need to be a forward thinker who is self-driven:

strong communication skills
organised, great timekeeper, and meet deadlines
proactive and able to work on your own initiative
excellent customer service skills
computer literate

what they can offer you:

competitive salary
flexibility within your daily tasks – no day will ever be the same!
pension scheme
20 days paid holiday plus public holidays
positive environment to come up with ideas to help the company grow

most importantly, you’ll be working within a fun, passionate and vibrant team.

if you'd like to work for a company where you're valued, and think you're up for the challenge, apply today!

benefits:

company events
company pension
on-site parking

schedule:

monday to friday
weekend availability

how to apply for the role:

if you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

you must be authorised to work in the uk. no agencies please.

other suitable skills and experience includes customer service, customer service advisor, customer assistant, customer services, sales, sales assistant, jobs wiltshire

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