Duty officer / business administrator - united kingdom, maidenhead, berkshire

optalis are the provider of adult social care services for wokingham borough council and the royal borough of windsor and maidenhead council. we are not a private provider or an agency provider. we are owned and funded directly via the council.

we are looking to appoint a duty officer to join our short–term support and rehabilitation team. the team is vibrant, committed and works towards a common goal of promoting the independence of residents of the royal borough of windsor and maidenhead. the service assists to facilitate earlier discharge from hospital, prevent hospital admissions, or support someone in the community who would otherwise be unable to remain at home safely in a crisis situation. the team comprises of occupational therapists, physiotherapists and rehabilitation assistants working in the community to support residents to achieve or regain independence.

as the duty officer, you will be the first point of contact for staff, professionals and customers, managing the requests for services, changes to support requirements and dealing with on occasion distressed customers. you will manage a dispersed workforce, allocate and co–ordinate the work of rehabilitation care assistants and carry out customer quality visits in the community to ensure standards are consistently met.

in order to succeed you will be highly organised, with excellent interpersonal skills, and the ability to use your initiative. experience in the health or social care environment, particularly in care at home services is desirable.

working for optalis you will be entitled to a number of benefits:• fantastic rewards package through perkbox that offers all kinds of shopping, health, travel and insurance discounts

25 days annual leave plus an extra day off for your birthdaypaid mileage and expensesquarterly staff forums; an opportunity to voice opinions and make suggestionsmonthly star awards – a reward scheme to recognise staff who have gone the extra milegenerous pension schemecareer progression optalis are a mindful employer, which means we are serious about increasing awareness of mental health in the workplace and providing support for our staff.

optalis is committed to safeguarding and promoting the welfare of our staff and customers. as such, all successful applicants will be required to undertake a dbs check and to provide proof of their right to work in the uk.we're also a disability confident committed employer, which means that as an employer, optalis is taking action to ensure that people with disabilities and long–term health conditions feel supported, engaged and able to fulfil their potential in the workplace.

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