Bilingual customer service rep - united states, jacksonville (north carolina)
assisting a local client in the apex area for a currently seeking a bilingual customer service representative (csr) in apex, nc to support our customer service team.
the csr is responsible for responding to internal and external customer inquiries for part numbers, pricing, and availability upon request. this role will also enter international and domestic customer orders into an erp system and processes necessary documents.
salary: $20-23 per hour pending experience
schedule: monday-friday, 8am-5pm
duration: temp-to-perm
responsibilities
customer service representative (csr) is responsible for entering orders into computerized order entry system.
interacts with other internal departments providing additional support to promote sales, report technical problems, hasten financial collections, and expedite orders to customers.
provides useful information to all departments on customer facing interactions.
answers general questions from customers about our products.
works closely with sales and technical service or other departments.
handles troubleshooting and conflict resolution activities from customers, co-workers or from within the group
issues return material authorizations (rmas) as requested.
receives incoming telephone calls, facsimiles and e-mail requests from customers and processing orders for all product offering
ensures all customers have accurate and timely information on order status and/or changes.
well-versed in using export documentation for international shipments.
qualifications
high school degree.
bilingual spanish/english speaking is required.
at least 1-2 years’ experience working in a customer service capacity, preferably in a manufacturing environment.
strong communication skills including excellent oral and written communication skills. knowledgeable in microsoft excel and outlook.
knowledgeable with microsoft office software including word, teams, and onedrive.
don't delay, apply today!
equal opportunity employer/veterans/disabled. to read our candidate privacy information statement, which explains how we will use your information, please visit: http://www..com/candidate-privacy/ the company will consider qualified applicants with arrest and conviction records
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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United States, Jacksonville (North Carolina) ,Apex
2022-10-18
2022-11-17
2206091
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