Customer service advisor - united kingdom, portsmouth, hampshire

vacancy name customer service advisor

vacancy no vn217

location portsmouth

employment type permanent

duration

type of role full-time

if rotating shifts, please detail

job advert

wigglecrc are looking to recruit a customer services advisor to join the team in our portsmouth office!

we are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. this is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! there's a place for everyone in our team!

you won't just be joining the wigglecrc family, we're part of something bigger. we are now proud members of the signa sports united family!

what's in it for you - the benefits

if working alongside some for the most creative and innovative people isn't enough, we also offer you:

excellent career progression opportunities

33 days annual leave inclusive of bank holidays

5% pension contribution

staff discount

performance related bonus

company sporting events, smart casual dress code and a brilliant company culture.

onsite parking

what will you be doing as a customer service advisor:

as customer services advisor you will be representing wigglecrc, assisting and advising customers via live chat, email and phone with the highest degree of courtesy and professionalism to with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues. working as part of the customer services team you will be responsible for helping maintaining wigglecrc's global service levels across all media and contact types. supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

what hours will i work?

3 week rotating shift pattern - working 4 days a week with the following 3 shifts: 7am - 5pm & 11am-9pm

working 1 saturday 8am -6pm and sunday 10am - 8pm every 3 weeks

key job accountabilities:

ensure customer queries are answered promptly and completely via both chat and email.

offer technical support on the whole wigglecrc product range, with the objective of ensuring customer satisfaction.

calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.

ensure that all communications with customers are conducted in a professional and courteous manner

offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.

monitoring, responding and resolving customer queries on social media

monitoring and responding to customers product reviews and questions across various platforms

any other customer service related task.

experience:

strong communication skills both written and verbal.

strong attention to detail and aiming for excellence in delivery.

experience of working in a fast-paced office environment as part of a professional team.

ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.

ability to demonstrate strong communication skills and liaise with all members of the business including senior managers and directors.

ability to be flexible with work duties and hours as required by the team and business.

being diverse and inclusive are key to our company values. you can find out more about the actions we're taking to support diversity on the wiggle and chain reactions careers page on our websites.

please be aware that wiggle crc is not a sponsoring organisation.

therefore, the successful applicant must already possess the right to work in the uk or be able to secure the right to work in the uk independently

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