Helpdesk operator - king&;s mill hospital - united kingdom, mansfield, nottinghamshire

what you'll be doing: we're currently recruiting a dedicated helpdesk operator to help ensure the smooth running of the operations in healthcare on a part time basis, contracted to 20 hours per week. as a helpdesk operator, you will use your skills to maintain a high standard of quality work. in return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. more about the role: first point of contact for incoming telephone calls and service requests received by telephone and e-mail escalate any complaints as required and support continuous improvement interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with service level agreement sort and dispatch calls to relevant departments monitoring phone lines, handling incoming calls with varying queries. resolve any issues accurately first time resolve stakeholder queries with professionalism and enthusiasm to represent our organisationeffectively. ensureexceptional client delivery standards who you are: previous experience in this role/similar position is essential excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality committed to following procedures and ensuring tasks are fully completed exceptional organisation skills with the ability to prioritise to meet deadlines. intermediate knowledge of microsoft systems to include word, excel, powerpoint, outlook and the internet able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress. this position is subject to a disclosure & barring service check; costs met by the employer. what we'll give: helpdesk operator gbp9.65per hour, 20 hours per week working an average of 4 days out of 7 shifts on rota basis between 4pm & 9pm we ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: exclusive travel discounts with tui, expedia, (url removed) and many more save money on your food shop with discounts on tesco, sainsbury's, morrisons and many more up to 44% off cinema tickets to enjoy your favourite blockbuster regular emails filled with the best discounts and savings available receive wow points every time you spend and use them on a wide range of brands un-wind with us with free wellness, mindfulness and exercise classes you can share all discounts and offers with your friends and families contributory pension scheme grow your career with our career pathways programme compass exclusive offers onperksatwork

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