Service/maintenance co-ordinator - united kingdom, sydenham, belfast

while many things have changed over the last 30 years, crane’s commitment to embracing the latest technology in commercial and residential integrated building-management systems hasn’t.

crane integrates technology and combines audio-visual entertainment, heating, lighting and home security systems into one integrated system that simplifies life with the professionalism the company’s renowned for.

commercial and business clients enjoy the same expertise in the design and installation of fire and intruder alarms, cctv, cash retrieval and access control systems; technology that keep our clients’ businesses safe, secure and protected.

we currently have an exciting opportunity for a service/maintenance co-ordinator. the successful candidate will be responsible for co-ordinating the effective delivery of engineering related functions associated with service and maintenance.

job duties

-to co-ordinate the effective end-to-end delivery of customer service and maintenance matters

-ensure maintenance targets are met including; service call response times adhered to consistently, maintenance visits completed within timescales

-ensure a full and accurate description of the fault/issue is recorded from the customer

-ensure the request is passed to the relevant engineer according to skills and competence

-ensure overall journey planning is organised to maximise efficiency, effectiveness and productivity of the engineering team

-ensure job sheets are completed accurately and tasked to the appropriate person and allocated onto outlook

-prepare estimates for repair jobs and raise the po and invoices as appropriate

-monitor progress and keep the customer appraised at each step and ensure all jobs are fully closed down

-organise any health and safety approved access equipment as required for jobs.

essential criteria

-excellent communication skills both written and verbal

-excellent telephone manner

desirable criteria

-customer service professional with experience of liasing, arranging and dispatching engineers as required

-4 gcses to include maths + english a-c

-previous service desk experience is beneficial

-previous experience within the fire and security industry is desirable

-previous experience with sage and alarm master

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