Medical receptionist - united kingdom, burgess hill, west sussex

medical receptionist

the brow health centre, burgess hill, rh15 9bs

salary: from £10 an hour

job type: permanent

job description:

we are seeking a medical receptionist with customer service experience to join our busy gp practice in burgess hill.

this role will involve answering the phones, manning the desk, and all administrative jobs that make up the role of a receptionist.

the position is available for immediate start, will suit a candidate looking for a flexible contract. up to 35 hours per week monday – friday between the hours of 8.00am to 6.30pm. job share is an option.

the successful candidate will need to have strong people skills that equip them to deal with difficult situations. customer service experience, time-management skills and the ability to multitask between incoming telephone calls, face-to-face patient enquiries and daily administrative tasks is a must. familiarity with the use of word and excel, and internet browsing skills will be useful alongside using the medical computer system, emis & docman. direct experience with working in an environment that exercises confidentiality as standard, or an awareness of the importance of this area with a willingness to learn will be an asset to any candidate.

job responsibilities:

greet patients politely and efficiently, both face-to-face and on the telephone, ensuring that the appointment system is managed effectively. signpost patients to the most appropriate service for their needs based on information they give. to respond to all queries and requests for assistance from patients and other visitors, working closely with the reception manager, practice manager and doctors to help with other administrative tasks when required.

salary will be dependent on experience/qualifications.

benefits: company pension and private medical insurance.

please send your cv and covering letter to: jane.fairfax@nhs.net

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