Customer service co-ordinator - united kingdom, derby, derbyshire

customer services co-ordinator

castle donington

22,800 ote

monday to friday 37.5 hours a week between 8:30am and 5pm

gi group are pleased to be offering the opportunity to join a global brand as a customer service co-ordinator. our client focuses on delivering workwear solutions to an international and diverse customer base.

this role is required to support the day-to-day maintenance of multiple accounts within a customer services environment. you will be responsible for providing a high level of service to internal and external customers, taking ownership of your accounts to ensure customer queries are resolved timely and effectively. your key areas of accountability will include maintaining a telephone service level, email service level and a webchat service level in line with current service level targets/agreement.

key responsibilities of a customer service co-ordinator:

* provide excellent service, knowledge-ability and support to internal and external customers

* working in a fast-paced department where you will be expected to absorb and retain a large amount of knowledge.

* to be professional at all times, escalating any issue or potential issue to the team leaders immediately

* ensure the smooth running of multiple corporate accounts

* working in conjunction with other departments to ensure orders are dispatched correctly and on time

* assist in developing colleague's knowledge of accounts and maintaining knowledge centres for these accounts

* manage and prioritise their daily / weekly workload using technology provided

* ensure all telephone calls are dealt with in a timely manner resolving the call and ensuring excellent customer service

* ensure all customer orders are processed accurately within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner

* attend project meetings with account managers supporting and giving input where relevant

* work to a very thorough and fast paced standard to ensure that you are achieving the departmental target of 100 calls and emails (combined) per day

person specification:

* a good knowledge of microsoft applications

* a professional demeanour and effective communication skills

* good time management skills

* embraces and is adaptable to change

* be able to think outside the box to help improve daily processes

* be able to multi-task and meet deadlines

* work calmly under pressure

* be able to follow projects through and follow up where necessary

* take ownership of the contact, understand the customer's needs

* have a great attention to detail

to apply for this role, please submit your cv now or call anasita on 07795236361

gi professional is acting as an employment agency in relation to this vacancy.

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